path: root/imap/docs/FAQ.txt

              [blue.gif] _Panda IMAP Frequently Asked Questions_

Table of Contents

     * What is Panda IMAP?
     * 1. General/Software Feature Questions
          + 1.1 Can I set up a POP or IMAP server on UNIX/Linux/OSF/etc.?
          + 1.2 I am currently using qpopper as my POP3 server on UNIX. Do
            I need to replace it with ipop3d in order to run imapd?
          + 1.3 Can I set up a POP or IMAP server on Windows XP, 2000, NT,
            Me, 98, or 95?
          + 1.4 Can I set up a POP or IMAP server on Windows 3.1 or DOS?
          + 1.5 Can I set up a POP or IMAP server on Macintosh?
          + 1.6 Can I set up a POP or IMAP server on VAX/VMS?
          + 1.7 Can I set up a POP or IMAP server on TOPS-20?
          + 1.8 Are hierarchical mailboxes supported?
          + 1.9 Are "dual-use" mailboxes supported?
          + 1.10 Can I have a mailbox that has both messages and
            sub-mailboxes?
          + 1.11 What is the difference between "mailbox" and "folder"?
          + 1.12 What is the status of internationalization?
          + 1.13 Can I use SSL?
          + 1.14 Can I use TLS and the STARTTLS facility?
          + 1.15 Can I use CRAM-MD5 authentication?
          + 1.16 Can I use APOP authentication?
          + 1.17 Can I use Kerberos V5?
          + 1.18 Can I use PAM for plaintext passwords?
          + 1.19 Can I use Kerberos 5 for plaintext passwords?
          + 1.20 Can I use AFS for plaintext passwords?
          + 1.21 Can I use DCE for plaintext passwords?
          + 1.22 Can I use the CRAM-MD5 database for plaintext passwords?
          + 1.23 Can I disable plaintext passwords?
          + 1.24 Can I disable plaintext passwords on unencrypted
            sessions, but allow them on encrypted sessions?
          + 1.25 Can I use virtual hosts?
          + 1.26 Can I use RPOP authentication?
          + 1.27 Can I use Kerberos V4?
          + 1.28 Is there support for S/Key or OTP?
          + 1.29 Is there support for NTLM or SPA?
          + 1.30 Is there support for mh?
          + 1.31 Is there support for qmail and the maildir format?
          + 1.32 Is there support for the Cyrus mailbox format?
          + 1.33 Is this software Y2K compliant?
     * 2. What Do I Need to Build This Software?
          + 2.1 What do I need to build this software with SSL on UNIX?
          + 2.2 What do I need to build this software with Kerberos V on
            UNIX?
          + 2.3 What do I need to use a C++ compiler with this software to
            build my own application?
          + 2.4 What do I need to build this software on Windows?
          + 2.5 What do I need to build this software on DOS?
          + 2.6 Can't I use Borland C to build this software on the PC?
          + 2.7 What do I need to build this software on the Mac?
          + 2.8 What do I need to build this software on VMS?
          + 2.9 What do I need to build this software on TOPS-20?
          + 2.10 What do I need to build this software on Amiga or OS/2?
          + 2.11 What do I need to build this software on Windows CE?
     * 3. Build and Configuration Questions
          + 3.1 How do I configure the IMAP and POP servers on UNIX?
          + 3.2 I built and installed the servers according to the BUILD
            instructions. It can't be that easy. Don't I need to write a
            config file?
          + 3.3 How do I make the IMAP and POP servers look for INBOX at
            some place other than the mail spool directory?
          + 3.4 How do I make the IMAP server look for secondary folders
            at some place other than the user's home directory?
          + 3.5 How do I configure SSL?
          + 3.6 How do I configure TLS and the STARTTLS facility?
          + 3.7 How do I build/install OpenSSL and obtain/create
            certificates for use with SSL?
          + 3.8 How do I configure CRAM-MD5 authentication?
          + 3.9 How do I configure APOP authentication?
          + 3.10 How do I configure Kerberos V5?
          + 3.11 How do I configure PAM for plaintext passwords?
          + 3.12 It looks like all I have to do to make the server use
            Kerberos is to build with PAM on my Linux system, and set it
            up in PAM for Kerberos passwords. Right?
          + 3.13 How do I configure Kerberos 5 for plaintext passwords?
          + 3.14 How do I configure AFS for plaintext passwords?
          + 3.15 How do I configure DCE for plaintext passwords?
          + 3.16 How do I configure the CRAM-MD5 database for plaintext
            passwords?
          + 3.17 How do I disable plaintext passwords?
          + 3.18 How do I disable plaintext passwords on unencrypted
            sessions, but allow them in SSL or TLS sessions?
          + 3.19 How do I configure virtual hosts?
          + 3.20 Why do I get compiler warning messages such as:
               o passing arg 3 of `scandir' from incompatible pointer type
               o Pointers are not assignment-compatible.
               o Argument #4 is not the correct type.
            during the build?
          + 3.21 Why do I get compiler warning messages such as
               o Operation between types "void(*)(int)" and "void*" is not
                 allowed.
               o Function argument assignment between types "void*" and
                 "void(*)(int)" is not allowed.
               o Pointers are not assignment-compatible.
               o Argument #5 is not the correct type.
            during the build?
          + 3.22 Why do I get linker warning messages such as:
               o mtest.c:515: the `gets' function is dangerous and should
                 not be used.
            during the build? Isn't this a security bug?
          + 3.23 Why do I get linker warning messages such as:
               o auth_ssl.c:92: the `tmpnam' function is dangerous and
                 should not be used.
            during the build? Isn't this a security bug?
          + 3.24 OK, suppose I see a warning message about a function
            being "dangerous and should not be used" for something other
            than this gets() or tmpnam() call?
     * 4. Operational Questions
          + 4.1 How can I enable anonymous IMAP logins?
          + 4.2 How do I set up an alert message that each IMAP user will
            see?
          + 4.3 How does the c-client library choose which of its several
            mechanisms to use to establish an IMAP connection to the
            server? I noticed that it can connect on port 143, port 993,
            via rsh, and via ssh.
          + 4.4 I am using a TLS-capable IMAP server, so I don't need to
            use /ssl to get encryption. However, I want to be certain that
            my session is TLS encrypted before I send my password. How to
            I do this?
          + 4.5 How do I use one of the alternative formats described in
            the formats.txt document? In particular, I hear that mbx
            format will give me better performance and allow shared
            access.
          + 4.6 How do I set up shared mailboxes?
          + 4.7 How can I make the server syslogs go to someplace other
            than the mail syslog?
     * 5. Security Questions
          + 5.1 I see that the IMAP server allows access to arbitrary
            files on the system, including /etc/passwd! How do I disable
            this?
          + 5.2 I've heard that IMAP servers are insecure. Is this true?
          + 5.3 How do I know that I have the most secure version of the
            server?
          + 5.4 I see all these strcpy() and sprintf() calls, those are
            unsafe, aren't they?
          + 5.5 Those /tmp lock files are protected 666, is that really
            right?
     * 6. Why Did You Do This Strange Thing? Questions
          + 6.1 Why don't you use GNU autoconfig / automake /
            autoblurdybloop?
          + 6.2 Why do you insist upon a build with -g? Doesn't it waste
            disk and memory space?
          + 6.3 Why don't you make c-client a shared library?
          + 6.4 Why don't you use iconv() for internationalization
            support?
          + 6.5 Why is the IMAP server connected to the home directory by
            default?
          + 6.6 I have a Windows system. Why isn't the server plug and
            play for me?
          + 6.7 I looked at the UNIX SSL code and saw that you have the
            SSL data payload size set to 8192 bytes. SSL allows 16K; why
            aren't you using the full size?
          + 6.8 Why is an mh format INBOX called #mhinbox instead of just
            INBOX?
          + 6.9 Why don't you support the maildir format?
          + 6.10 Why don't you support the Cyrus format?
          + 6.11 Why is it creating extra forks on my SVR4 system?
          + 6.12 Why are you so fussy about the date/time format in the
            internal "From " line in traditional UNIX mailbox files? My
            other mail program just considers every line that starts with
            "From " to be the start of the message.
          + 6.13 Why is traditional UNIX format the default format?
          + 6.14 Why do you write this "DON'T DELETE THIS MESSAGE --
            FOLDER INTERNAL DATA" message at the start of traditional UNIX
            and MMDF format mailboxes?
          + 6.15 Why don't you stash the mailbox metadata in the first
            real message of the mailbox instead of writing this fake
            FOLDER INTERNAL DATA message?
          + 6.16 Why aren't "dual-use" mailboxes the default?
          + 6.17 Why do you use ucbcc to build on Solaris?
          + 6.18 Why should I care about some old system with BSD
            libraries? cc is the right thing on my Solaris system!
          + 6.19 Why do you insist upon writing .lock files in the spool
            directory?
          + 6.20 Why should I care about compatibility with the past?
     * 7. Problems and Annoyances
          + 7.1 Help! My INBOX is empty! What happened to my messages?
          + 7.2 Help! All my messages in a non-INBOX mailbox have been
            concatenated into one message which claims to be from me and
            has a subject of the file name of the mailbox! What's going
            on?
          + 7.3 Why do I get the message:
               o CREATE failed: Can't create mailbox node xxxxxxxxx: File
                 exists
            and how do I fix it?
          + 7.4 Why can't I log in to the server? The user name and
            password are right!
          + 7.5 Help! My load average is soaring and I see hundreds of POP
            and IMAP servers, many logged in as the same user!
          + 7.6 Why does mail disappear even though I set "keep mail on
            server"?
          + 7.7 Why do I get the message
               o Moved ##### bytes of new mail to /home/user/mbox from
                 /var/spool/mail/user
            and why did this happen?
          + 7.8 Why isn't it showing the local host name as a
            fully-qualified domain name?
          + 7.9 Why is the local host name in the From/Sender/Message-ID
            headers of outgoing mail not coming out as a fully-qualified
            domain name?
          + 7.10 What does the message:
               o Mailbox vulnerable - directory /var/spool/mail must have
                 1777 protection
            mean? How can I fix this?
          + 7.11 What does the message:
               o Mailbox is open by another process, access is readonly
            mean? How do I fix this?
          + 7.12 What does the message:
               o Can't get write access to mailbox, access is readonly
            mean?
          + 7.13 I set my POP3 client to "delete messages from server" but
            they never get deleted. What is wrong?
          + 7.14 What do messages such as:
               o Message ... UID ... already has UID ...
               o Message ... UID ... less than ...
               o Message ... UID ... greater than last ...
               o Invalid UID ... in message ..., rebuilding UIDs
            mean?
          + 7.15 What do the error messages:
               o Unable to read internal header at ...
               o Unable to find CRLF at ...
               o Unable to parse internal header at ...
               o Unable to parse message date at ...
               o Unable to parse message flags at ...
               o Unable to parse message UID at ...
               o Unable to parse message size at ...
               o Last message (at ... ) runs past end of file ...
            mean? I am using mbx format.
          + 7.16 What do the syslog messages:
               o imap/tcp server failing (looping)
               o pop3/tcp server failing (looping)
            mean? When it happens, the listed service shuts down. How can
            I fix this?
          + 7.17 What does the syslog message:
               o Mailbox lock file /tmp/.600.1df3 open failure: Permission
                 denied
            mean?
          + 7.18 What do the syslog messages:
               o Command stream end of file, while reading line user=...
                 host=...
               o Command stream end of file, while reading char user=...
                 host=...
               o Command stream end of file, while writing text user=...
                 host=...
            mean?
          + 7.19 Why did my POP or IMAP session suddenly disconnect? The
            syslog has the message:
               o Killed (lost mailbox lock) user=... host=...
          + 7.20 Why does my IMAP client show all the files on the system,
            recursively from the UNIX root directory?
          + 7.21 Why does my IMAP client show all of my files, recursively
            from my UNIX home directory?
          + 7.22 Why does my IMAP client show that I have mailboxes named
            "#mhinbox", "#mh", "#shared", "#ftp", "#news", and "#public"?
          + 7.23 Why does my IMAP client show all my files in my home
            directory?
          + 7.24 Why is there a long delay before I get connected to the
            IMAP or POP server, no matter what client I use?
          + 7.25 Why is there a long delay in Alpine or any other c-client
            based application call before I get connected to the IMAP
            server? The hang seems to be in the c-client mail_open() call.
            I don't have this problem with any other IMAP client. There is
            no delay connecting to a POP3 or NNTP server with mail_open().
          + 7.26 Why does a message sometimes get split into two or more
            messages on my SUN system?
          + 7.27 Why did my POP or IMAP session suddenly disconnect? The
            syslog has the message:
               o Autologout user=<...my user name...> host=<...my imap
                 server...>
          + 7.28 What does the UNIX error message:
               o TLS/SSL failure: myserver: SSL negotiation failed
            mean?
          + 7.29 What does the PC error message:
               o TLS/SSL failure: myserver: Unexpected TCP input
                 disconnect
            mean?
          + 7.30 What does the error message:
               o TLS/SSL failure: myserver: Server name does not match
                 certificate
            mean?
          + 7.31 What does the UNIX error message:
               o TLS/SSL failure: myserver: self-signed certificate
            mean?
          + 7.32 What does the PC error message
               o TLS/SSL failure: myserver: Self-signed certificate or
                 untrusted authority
            mean?
          + 7.33 What does the UNIX error message:
               o TLS/SSL failure: myserver: unable to get local issuer
                 certificate
            mean?
          + 7.34 Why does reading certain messages hang when using
            Netscape? It works fine with Alpine!
          + 7.35 Why does Netscape say that there's a problem with the
            IMAP server and that I should "Contact your mail server
            administrator."?
          + 7.36 Why is one user creating huge numbers of IMAP or POP
            server sessions?
          + 7.37 Why don't I get any new mail notifications from Outlook
            Express or Outlook after a while?
          + 7.38 Why don't I get any new mail notifications from
            Entourage?
          + 7.39 Why doesn't Entourage work at all?
          + 7.40 Why doesn't Netscape Notify (NSNOTIFY.EXE) work at all?
          + 7.41 Why can't I connect via SSL to Eudora? It says the
            connection has been broken, and in the server syslogs I see
            "Command stream end of file".
          + 7.42 Sheesh. Aren't there any good IMAP clients out there?
          + 7.43 But wait! PC Alpine (or other PC program build with
            c-client) crashes with the message
               o incomplete SecBuffer exceeds maximum buffer size
            when I use SSL connections. This is a bug in c-client, right?
          + 7.44 My qpopper users keep on getting the DON'T DELETE THIS
            MESSAGE -- FOLDER INTERNAL DATA if they also use Alpine or
            IMAP. How can I fix this?
          + 7.45 Help! I installed the servers but I can't connect to them
            from my client!
          + 7.46 Why do I get the message
               o Can not authenticate to SMTP server: 421 SMTP connection
                 went away!
            and why did this happen? There was also something about
               o SECURITY PROBLEM: insecure server advertised AUTH=PLAIN
          + 7.47 Why do I get the message
               o SMTP Authentication cancelled
            and why did this happen? There was also something about
               o SECURITY PROBLEM: insecure server advertised AUTH=PLAIN
          + 7.48 Why do I get the message
               o Invalid base64 string
            when I try to authenticate to a Cyrus server?
     * 8. Where to Go For Additional Information
          + 8.1 Where can I go to ask questions?
          + 8.2 I have some ideas for enhancements to IMAP. Where should I
            go?
          + 8.3 Where can I read more about IMAP and other email
            protocols?
          + 8.4 Where can I find out more about setting up and
            administering an IMAP server?
     __________________________________________________________________

What is Panda IMAP?

          Panda IMAP is a fork of the final University of Washington
          version (imap-2007b). The current UW version is imap-2007e which
          has only minor changes from imap-2007b. All of these changes (or
          something better) are in Panda IMAP.

          Panda IMAP is available by donation.

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     __________________________________________________________________

1. General/Software Feature Questions
     __________________________________________________________________

   _1.1 Can I set up a POP or IMAP server on UNIX/Linux/OSF/etc.?_

          Yes. Refer to the UNIX specific notes in files CONFIG and BUILD.

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     __________________________________________________________________

   _1.2 I am currently using qpopper as my POP3 server on UNIX. Do I need
   to replace it with ipop3d in order to run imapd?_

          Not necessarily.

          Although ipop3d interoperates with imapd better than qpopper,
          imapd and qpopper will work together. The few qpopper/imapd
          interoperability issues mostly affect users who use both IMAP
          and POP3 clients; those users would probably be better served if
          their POP3 server is ipop3d.

          If you are happy with qpopper and just want to add imapd, you
          should do that, and defer a decision on changing qpopper to
          ipop3d. That way, you can get comfortable with imapd's
          performance, without changing anything for your qpopper users.

          Many sites have subsequently decided to change from qpopper to
          ipop3d in order to get better POP3/IMAP interoperability. If you
          need to do this, you'll know. There also seems to be a way to
          make qpopper work better with imapd; see the answer to the My
          qpopper users keep on getting the DON'T DELETE THIS MESSAGE --
          FOLDER INTERNAL DATA if they also use Alpine or IMAP. How can I
          fix this? question.

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     __________________________________________________________________

   _1.3 Can I set up a POP or IMAP server on Windows XP, 2000, NT, Me, 98,
   or 95?_

          Yes. Refer to the NT specific notes in files CONFIG and BUILD.
          Also, for DOS-based versions of Windows (Windows Me, 98, and 95)
          you *must* set up CRAM-MD5 authentication, as described in
          md5.txt.

          There is no file access control on Windows 9x or Me, so you
          probably will have to do modifications to env_unix.c to prevent
          people from hacking others' mail.

          Note, however, that the server is not plug and play the way it
          is for UNIX.

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     __________________________________________________________________

   _1.4 Can I set up a POP or IMAP server on Windows 3.1 or DOS?_
   _1.5 Can I set up a POP or IMAP server on Macintosh?_
   _1.6 Can I set up a POP or IMAP server on VAX/VMS?_

          Yes, it's just a small matter of programming.

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     __________________________________________________________________

   _1.7 Can I set up a POP or IMAP server on TOPS-20?_

          You have a TOPS-20 system? Cool.

          If IMAP2 (RFC 1176) is good enough for you, you can use MAPSER
          which is about the ultimate gonzo pure TOPS-20 extended
          addressing assembly language program. Unfortunately, IMAP2 is
          barely good enough for Alpine these days, and most other IMAP
          clients won't work with IMAP2 at all. Maybe someone will hack
          MAPSER to do IMAP4rev1 some day.

          We don't know if anyone wrote a POP3 server for TOPS-20. There
          definitely was a POP2 server once upon a time.

          Or you can port the POP and IMAP server from this IMAP toolkit
          to it. All that you need for a first stab is to port the MTX
          driver. That'll probably be just a couple of hours of hacking.

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     __________________________________________________________________

   _1.8 Are hierarchical mailboxes supported?_
   _1.9 Are "dual-use" mailboxes supported?_
   _1.10 Can I have a mailbox that has both messages and sub-mailboxes?_

          Yes. However, there is one important caveat.

          Some mailbox formats, including the default which is the
          traditional UNIX mailbox format, are stored as a single file
          containing all the messages. UNIX does not permit a name in the
          filesystem to be both a file and a directory; consequently you
          can not have a sub-mailbox within a mailbox that is in one of
          these formats.

          This is not a limitation of the software; this is a limitation
          of UNIX. For example, there are mailbox formats in which the
          name is a directory and each message is a file within that
          directory; these formats support sub-mailboxes within such
          mailboxes. However, for technical reasons, the "flat file"
          formats are generally preferred since they perform better. Read
          imap-2010/docs/formats.txt for more information on this topic.

          It is always permissible to create a directory that is not a
          mailbox, and have sub-mailboxes under it. The easiest way to
          create a directory is to create a new mailbox inside a directory
          that doesn't already exist. For example, if you create
          "Mail/testbox" on UNIX, the directory "Mail/" will automatically
          be created and then the mailbox "testbox" will be created as a
          sub-mailbox of "Mail/".

          It is also possible to create the name "Mail/" directly. Check
          the documentation for your client software to see how to do this
          with that software.

          Of course, on Windows systems you would use "\" instead of "/".

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     __________________________________________________________________

   _1.11 What is the difference between "mailbox" and "folder"?_

          The term "mailbox" is IMAP-speak for what a lot of software
          calls a "folder" or a "mail folder". However, "folder" is often
          used in other contexts to refer to a directory, for example, in
          the graphic user interface on both Windows and Macintosh.

          A "mailbox" is specifically defined as a named object that
          contains messages. It is not required to be capable of
          containing other types of objects including other mailboxes;
          although some mailbox formats will permit this.

          In IMAP-speak, a mailbox which can not contain other mailboxes
          is called a "no-inferiors mailbox". Similarly, a directory which
          can not contain messages is not a mailbox and is called a
          "no-select name".

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     __________________________________________________________________

   _1.12 What is the status of internationalization?_

          The IMAP toolkit is partially internationalized and
          multilingualized.

          Searching is supported in the following charsets: US-ASCII,
          UTF-8, ISO-8859-1, ISO-8859-2, ISO-8859-3, ISO-8859-4,
          ISO-8859-5, ISO-8859-6, ISO-8859-7, ISO-8859-8, ISO-8859-9,
          ISO-8859-10, ISO-8859-11, ISO-8859-13, ISO-8859-14, ISO-8859-15,
          ISO-8859-16, KOI8-R, KOI8-U (alias KOI8-RU), TIS-620, VISCII,
          ISO-2022-JP, ISO-2022-KR, ISO-2022-CN, ISO-2022-JP-1,
          ISO-2022-JP-2, GB2312 (alias CN-GB), CN-GB-12345, BIG5 (alias
          CN-BIG5), EUC-JP, EUC-KR, Shift_JIS, Shift-JIS, KS_C_5601-1987,
          KS_C_5601-1992, WINDOWS_874, WINDOWS-1250, WINDOWS-1251,
          WINDOWS-1252, WINDOWS-1253, WINDOWS-1254, WINDOWS-1255,
          WINDOWS-1256, WINDOWS-1257, WINDOWS-1258.

          All ISO-2022-?? charsets are treated identically, and support
          ASCII, JIS Roman, hankaku katakana, ISO-8859-[1 - 10], TIS, GB
          2312, JIS X 0208, JIS X 0212, KSC 5601, and planes 1 and 2 of
          CNS 11643.

          EUC-JP includes support for JIS X 0212 and hankaku katakana.

          c-client library support also exists to convert text in any of
          the above charsets into Unicode, including headers with MIME
          encoded-words.

          There is no support for localization (e.g. non-English error
          messages) at the present time, but such support is planned.

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     __________________________________________________________________

   _1.13 Can I use SSL?_

          Yes. See the answer to the How do I configure SSL? question.

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     __________________________________________________________________

   _1.14 Can I use TLS and the STARTTLS facility?_

          Yes. See the answer to the How do I configure TLS and the
          STARTTLS facility? question.

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     __________________________________________________________________

   _1.15 Can I use CRAM-MD5 authentication?_

          Yes. See the answer to the How do I configure CRAM-MD5
          authentication? question.

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     __________________________________________________________________

   _1.16 Can I use APOP authentication?_

          Yes. See the How do I configure APOP authentication? question.

          Note that there is no client support for APOP authentication.

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     __________________________________________________________________

   _1.17 Can I use Kerberos V5?_

          Yes. See the answer to the How do I configure Kerberos V5?
          question.

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     __________________________________________________________________

   _1.18 Can I use PAM for plaintext passwords?_

          Yes. See the answer to the How do I configure PAM for plaintext
          passwords? question.

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     __________________________________________________________________

   _1.19 Can I use Kerberos 5 for plaintext passwords?_

          Yes. See the answer to the How do I configure Kerberos 5 for
          plaintext passwords? question.

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     __________________________________________________________________

   _1.20 Can I use AFS for plaintext passwords?_

          Yes. See the answer to the How do I configure AFS for plaintext
          passwords? question.

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     __________________________________________________________________

   _1.21 Can I use DCE for plaintext passwords?_

          Yes. See the answer to the How do I configure DCE for plaintext
          passwords? question.

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     __________________________________________________________________

   _1.22 Can I use the CRAM-MD5 database for plaintext passwords?_

          Yes. See the answer to the How do I configure the CRAM-MD5
          database for plaintext passwords? question.

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     __________________________________________________________________

   _1.23 Can I disable plaintext passwords?_

          Yes. See the answer to the How do I disable plaintext passwords?
          question.

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     __________________________________________________________________

   _1.24 Can I disable plaintext passwords on unencrypted sessions, but
   allow them on encrypted sessions?_

          Yes. See the answer to the How do I disable plaintext passwords
          on unencrypted sessions, but allow them in SSL or TLS sessions?
          question.

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     __________________________________________________________________

   _1.25 Can I use virtual hosts?_

          Yes. See the answer to the How do I configure virtual hosts?
          question.

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     __________________________________________________________________

   _1.26 Can I use RPOP authentication?_

          There is no support for RPOP authentication.

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     __________________________________________________________________

   _1.27 Can I use Kerberos V4?_

          Kerberos V4 is not supported.

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     __________________________________________________________________

   _1.28 Is there support for S/Key or OTP?_

          There is currently no support for S/Key or OTP. There may be an
          OTP SASL authenticator available from third parties.

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     __________________________________________________________________

   _1.29 Is there support for NTLM or SPA?_

          There is currently no support for NTLM or SPA, nor are there any
          plans to add such support. In general, I avoid vendor-specific
          mechanisms. I also believe that these mechanisms are being
          deprecated by their vendor.

          There may be an NTLM SASL authenticator available from third
          parties.

   Back to top
     __________________________________________________________________

   _1.30 Is there support for mh?_

          Yes, but only as a legacy format. Your mh format INBOX is
          accessed by the name "#mhinbox", and all other mh format
          mailboxes are accessed by prefixing "#mh/" to the name, e.g.
          "#mh/foo". The mh support uses the "Path:" entry in your
          .mh_profile file to identify the root directory of your mh
          format mailboxes.

          Non-legacy use of mh format is not encouraged. There is no
          support for permanent flags or unique identifiers; furthermore
          there are known severe performance problems with the mh format.

   Back to top
     __________________________________________________________________

   _1.31 Is there support for qmail and the maildir format?_

          There is no support for qmail or the maildir format in our
          distribution, nor are there any plans to add such support.
          Maildir support may be available from third parties.

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     __________________________________________________________________

   _1.32 Is there support for the Cyrus mailbox format?_

          No.

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     __________________________________________________________________

   _1.33 Is this software Y2K compliant?_

          Please read the files Y2K and calendar.txt.

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     __________________________________________________________________

2. What Do I Need to Build This Software?
     __________________________________________________________________

   _2.1 What do I need to build this software with SSL on UNIX?_

          You need to build and install OpenSSL first.

   Back to top
     __________________________________________________________________

   _2.2 What do I need to build this software with Kerberos V on UNIX?_

          You need to build and install MIT Kerberos first.

   Back to top
     __________________________________________________________________

   _2.3 What do I need to use a C++ compiler with this software to build
   my own application?_

          If you are building an application using the c-client library,
          use the new c-client.h file instead of including the other
          include files. It seems that c-client.h should define away all
          the troublesome names that conflict with C++.

          If you use gcc, you may need to use -fno-operator-names as well.

   Back to top
     __________________________________________________________________

   _2.4 What do I need to build this software on Windows?_

          You need Microsoft Visual C++ 6.0, Visual C++ .NET, or Visual C#
          .NET (which you can buy from any computer store), along with the
          Microsoft Platform SDK (which you can download from Microsoft's
          web site).

          You do not need to install the entire Platform SDK; it suffices
          to install just the Core SDK and the Internet Development SDK.

   Back to top
     __________________________________________________________________

   _2.5 What do I need to build this software on DOS?_

          It's been several years since we last attempted to do this. At
          the time, we used Microsoft C.

   Back to top
     __________________________________________________________________

   _2.6 Can't I use Borland C to build this software on the PC?_

          Probably not. If you know otherwise, please let us know.

   Back to top
     __________________________________________________________________

   _2.7 What do I need to build this software on the Mac?_

          It has been several years since we last attempted to do this. At
          the time, we used Symantec THINK C; but today you'll need a C
          compiler which allows segments to be more than 32K.

   Back to top
     __________________________________________________________________

   _2.8 What do I need to build this software on VMS?_

          You need the VMS C compiler, and either the Multinet or Netlib
          TCP.

   Back to top
     __________________________________________________________________

   _2.9 What do I need to build this software on TOPS-20?_

          You need the TOPS-20 KCC compiler.

   Back to top
     __________________________________________________________________

   _2.10 What do I need to build this software on Amiga or OS/2?_

          We don't know.

   Back to top
     __________________________________________________________________

   _2.11 What do I need to build this software on Windows CE?_

          This port is incomplete. Someone needs to finish it.

   Back to top
     __________________________________________________________________

3. Build and Configuration Questions
     __________________________________________________________________

   _3.1 How do I configure the IMAP and POP servers on UNIX?_
   _3.2 I built and installed the servers according to the BUILD
   instructions. It can't be that easy. Don't I need to write a config
   file?_

          For ordinary "vanilla" UNIX systems, this software is plug and
          play; just build it, install it, and you're done. If you have a
          modified system, then you may want to do additional work; most
          of this is to a single source code file (env_unix.c on UNIX
          systems). Read the file CONFIG for more details.

          Yes, it's that easy. There are some additional options, such as
          SSL or Kerberos, which require additional steps to build. See
          the relevant questions below.

   Back to top
     __________________________________________________________________

   _3.3 How do I make the IMAP and POP servers look for INBOX at some
   place other than the mail spool directory?_
   _3.4 How do I make the IMAP server look for secondary folders at some
   place other than the user's home directory?_

          Please read the file CONFIG for discussion of this and other
          issues.

   Back to top
     __________________________________________________________________

   _3.5 How do I configure SSL?_
   _3.6 How do I configure TLS and the STARTTLS facility?_

          imap-2010 supports SSL and TLS client functionality on UNIX and
          32-bit Windows for IMAP, POP3, SMTP, and NNTP; and SSL and TLS
          server functionality on UNIX for IMAP and POP3.

          UNIX SSL build requires that a third-party software package,
          OpenSSL, be installed on the system first. Read
          imap-2010/docs/SSLBUILD for more information.

          SSL is supported via undocumented Microsoft interfaces in
          Windows 9x and NT4; and via standard interfaces in Windows 2000,
          Windows Millennium, and Windows XP.

   Back to top
     __________________________________________________________________

   _3.7 How do I build/install OpenSSL and obtain/create certificates for
   use with SSL?_

          If you need help in doing this, try the contacts mentioned in
          the OpenSSL README. We do not offer support for OpenSSL or
          certificates.

   Back to top
     __________________________________________________________________

   _3.8 How do I configure CRAM-MD5 authentication?_
   _3.9 How do I configure APOP authentication?_

          CRAM-MD5 authentication is enabled in the IMAP and POP3 client
          code on all platforms. Read md5.txt to learn how to set up
          CRAM-MD5 and APOP authentication on UNIX and NT servers.

          There is no support for APOP client authentication.

   Back to top
     __________________________________________________________________

   _3.10 How do I configure Kerberos V5?_

          imap-2010 supports client and server functionality on UNIX and
          32-bit Windows.

          Kerberos V5 is supported by default in Windows 2000 builds:

 nmake -f makefile.w2k

          Other builds require that a third-party Kerberos package, e.g.
          MIT Kerberos, be installed on the system first.

          To build with Kerberos V5 on UNIX, include
          EXTRAAUTHENTICATORS=gss in the make command line, e.g.

 make lnp EXTRAAUTHENTICATORS=gss

          To build with Kerberos V5 on Windows 9x, Windows Millennium, and
          NT4, use the "makefile.ntk" file instead of "makefile.nt":


 nmake -f makefile.ntk

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     __________________________________________________________________

   _3.11 How do I configure PAM for plaintext passwords?_

          On Linux systems, use the lnp port, e.g.

 make lnp


          On Solaris systems and other systems with defective PAM
          implementations, build with PASSWDTYPE=pmb, e.g.

 make sol PASSWDTYPE=pmb

          On all other systems, build with PASSWDTYPE=pam, e.g

 make foo PASSWDTYPE=pam

          If you build with PASSWDTYPE=pam and authentication does not
          work, try rebuilding (after a "make clean") with PASSWDTYPE=pmb.

   Back to top
     __________________________________________________________________

   _3.12 It looks like all I have to do to make the server use Kerberos is
   to build with PAM on my Linux system, and set it up in PAM for Kerberos
   passwords. Right?_

          Yes and no.

          Doing this will make plaintext password authentication use the
          Kerberos password instead of the /etc/passwd password.

          However, this will NOT give you Kerberos-secure authentication.
          See the answer to the How do I configure Kerberos V5? question
          for how to build with Kerberos-secure authentication.

   Back to top
     __________________________________________________________________

   _3.13 How do I configure Kerberos 5 for plaintext passwords?_

          Build with PASSWDTYPE=gss, e.g.

 make sol PASSWDTYPE=gss

          However, this will NOT give you Kerberos-secure authentication.
          See the answer to the How do I configure Kerberos V5? question
          for how to build with Kerberos-secure authentication.

   Back to top
     __________________________________________________________________

   _3.14 How do I configure AFS for plaintext passwords?_

          Build with PASSWDTYPE=afs, e.g

 make sol PASSWDTYPE=afs


   Back to top
     __________________________________________________________________

   _3.15 How do I configure DCE for plaintext passwords?_

          Build with PASSWDTYPE=dce, e.g

 make sol PASSWDTYPE=dce

   Back to top
     __________________________________________________________________

   _3.16 How do I configure the CRAM-MD5 database for plaintext passwords?_

          The CRAM-MD5 password database is automatically used for
          plaintext password if it exists.

          Note that this is NOT CRAM-MD5-secure authentication. You
          probably want to consider disabling plaintext passwords for
          non-SSL/TLS sessions. See the next two questions.

   Back to top
     __________________________________________________________________

   _3.17 How do I disable plaintext passwords?_

          Server-level plaintext passwords can be disabled by setting
          PASSWDTYPE=nul, e.g.

 make lnx EXTRAAUTHENTICATORS=gss PASSWDTYPE=nul

          Note that you must have a CRAM-MD5 database installed or specify
          at least one EXTRAAUTHENTICATOR, otherwise it will not be
          possible to log in to the server.

          When plaintext passwords are disabled, the IMAP server will
          advertise the LOGINDISABLED capability and the POP3 server will
          not advertise the USER capability.

   Back to top

   _3.18 How do I disable plaintext passwords on unencrypted sessions, but
   allow them in SSL or TLS sessions?_

          Do not set PASSWDTYPE=nul or SSLTYPE=unix. Set SSLTYPE=nopwd
          instead, e.g.

 make lnx SSLTYPE=nopwd

          When plaintext passwords are disabled, the IMAP server will
          advertise the LOGINDISABLED capability and the POP3 server will
          not advertise the USER capability.

          Plaintext passwords will always be enabled in SSL sessions; the
          IMAP server will not advertise the LOGINDISABLED capability and
          the POP3 server will advertise the USER capability.

          If the client does a successful start-TLS in a non-SSL session,
          plaintext passwords will be enabled, and a new CAPABILITY or
          CAPA command (which is required after start-TLS) will show the
          effect as in SSL sessions.

   Back to top
     __________________________________________________________________

   _3.19 How do I configure virtual hosts?_

          This is automatic, but with certain restrictions.

          The most important one is that each virtual host must have its
          own IP address; otherwise the server has no way of knowing which
          virtual host is desired.

          As distributed, the software uses a global password file; hence
          user "fred" on one virtual host is "fred" on all virtual hosts.
          You may want to modify the checkpw() routine to implement some
          other policy (e.g. separate password files).

          Note that the security model assumes that all users have their
          own unique UNIX UID number. So if you use separate password
          files you should make certain that the UID numbers do not
          overlap between different files.

          More advanced virtual host support may be available as patches
          from third parties.

   Back to top
     __________________________________________________________________

   _3.20 Why do I get compiler warning messages such as:_
 passing arg 3 of `scandir' from incompatible pointer type
 Pointers are not assignment-compatible.
 Argument #4 is not the correct type.


   _during the build?_

          You can safely ignore these messages.

          Over the years, the prototype for scandir() has changed, and
          thus is variant across different UNIX platforms. In particular,
          the definitions of the third argument (type select_t) and fourth
          argument (type compar_t) have changed over the years, the issue
          being whether or not the arguments to the functions pointed to
          by these function pointers are of type const or not.

          The way that c-client calls scandir() will tend to generate
          these compiler warnings on newer systems such as Linux; however,
          it will still build. The problem with fixing the call is that
          then it won't build on older systems.

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     __________________________________________________________________

   _3.21 Why do I get compiler warning messages such as_
 Operation between types "void(*)(int)" and "void*" is not allowed.
 Function argument assignment between types "void*" and "void(*)(int)" is not al
lowed.
 Pointers are not assignment-compatible.
 Argument #5 is not the correct type.

   _during the build?_

          You can safely ignore these messages.

          All known systems have no problem with casting a function
          pointer to/from a void* pointer, certain C compilers issue a
          compiler diagnostic because this facility is listed as a "Common
          extension" by the C standard:

 K.5.7  Function pointer casts
  [#1] A pointer to an object or to void may be cast to a pointer
       to a function, allowing data to be invoked as a function (6.3.4).
  [#2] A pointer to a function may be cast to a pointer to an
       object or to void, allowing a function to be inspected or
       modified (for example, by a debugger) (6.3.4).


          It may be just a "common extension", but this facility is relied
          upon heavily by c-client.

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     __________________________________________________________________

   _3.22 Why do I get linker warning messages such as:_
mtest.c:515: the `gets' function is dangerous and should not be used.

   _during the build? Isn't this a security bug?_

          You can safely ignore this message.

          Certain linkers, most notably on Linux, give this warning
          message. It is indeed true that the traditional gets() function
          is not a safe one.

          However, the mtest program is only a demonstration program, a
          model of a very basic application program using c-client. It is
          not something that you would install, much less run in any
          security-sensitive context.

          mtest has numerous other shortcuts that you wouldn't want to do
          in a real application program.

          The only "security bug" with mtest would be if it was run by
          some script in a security-sensitive context, but mtest isn't
          particularly useful for such purposes. If you wanted to write a
          script to automate some email task using c-client, you'd be
          better off using imapd instead of mtest.

          mtest only has two legitimate uses. It's a useful testbed for me
          when debugging new versions of c-client, and it's useful as a
          model for someone writing a simple c-client application to see
          how the various calls work.

          By the way, if you need a more advanced example of c-client
          programming than mtest (and you probably will), I recommend that
          you look at the source code for imapd and Alpine.

   Back to top
     __________________________________________________________________

   _3.23 Why do I get linker warning messages such as:_
 auth_ssl.c:92: the `tmpnam' function is dangerous and should not be used.

   _during the build? Isn't this a security bug?_

          You can safely ignore this message.

          Certain linkers, most notably on Linux, give this warning
          message, based upon two known issues with tmpnam():

                there can be a buffer overflow if an inadequate buffer is
                allocated.
                there can be a timing race caused by certain incautious
                usage of the return value.

          Neither of these issues applies in the particular use that is
          made of tmpnam(). More importantly, the tmpnam() call is never
          executed on Linux systems.

   Back to top
     __________________________________________________________________

   _3.24 OK, suppose I see a warning message about a function being
   "dangerous and should not be used" for something other than this gets()
   or tmpnam() call?_

          Please forward the details for investigation.

   Back to top
     __________________________________________________________________

4. Operational Questions
     __________________________________________________________________

   _4.1 How can I enable anonymous IMAP logins?_

          Create the file /etc/anonymous.newsgroups. At the present time,
          this file should be empty. This will permit IMAP logins as
          anonymous as well as the ANONYMOUS SASL authenticator. Anonymous
          users have access to mailboxes in the #news., #ftp/, and
          #public/ namespaces only.

   Back to top
     __________________________________________________________________

   _4.2 How do I set up an alert message that each IMAP user will see?_

          Create the file /etc/imapd.alert with the text of the message.
          This text should be kept to one line if possible. Note that this
          will cause an alert to every IMAP user every time they initiate
          an IMAP session, so it should only be used for critical
          messages.

   Back to top
     __________________________________________________________________

   _4.3 How does the c-client library choose which of its several
   mechanisms to use to establish an IMAP connection to the server? I
   noticed that it can connect on port 143, port 993, via rsh, and via
   ssh._

          c-client chooses how to establish an IMAP connection via the
          following rules:

          + If /ssl is specified, use an SSL connection. Fail otherwise.
          + Else if client is a UNIX system and "ssh server exec
            /etc/rimapd" works, use that
          + Else if /tryssl is specified and an SSL connection works, use
            that.
          + Else if client is a UNIX system and "rsh server exec
            /etc/rimapd" works, use that.
          + Else use a non-SSL connection.

   Back to top
     __________________________________________________________________

   _4.4 I am using a TLS-capable IMAP server, so I don't need to use /ssl
   to get encryption. However, I want to be certain that my session is TLS
   encrypted before I send my password. How to I do this?_

          Use the /tls option in the mailbox name. This will cause an
          error message and the connection to fail if the server does not
          negotiate STARTTLS.

   Back to top
     __________________________________________________________________

   _4.5 How do I use one of the alternative formats described in the
   formats.txt document? In particular, I hear that mix format will give
   me better performance and allow shared access._

          The rumors about mix format being preferred are true. It is
          faster than the traditional UNIX mailbox format and permits
          shared access.

          However, and this is _very important_, note that using an
          alternative mailbox format is an advanced facility, and only
          expert users should undertake it. If you don't understand any of
          the following notes, you may not be enough of an expert yet, and
          are probably better off not going this route until you are more
          comfortable with your understanding.

          Some of the formats, including mix, are only supported by the
          software based on the c-client library, and are not recognized
          by other mailbox programs. The "vi" editor may corrupt mailboxes
          written in these formats.

          Another problem is that the certain formats, including mix and
          mbx, use advanced file access and locking techniques that do
          _not_ work reliably with NFS. NFS is not a real filesystem. Use
          IMAP instead of NFS for distributed access.

          Each of the following steps are in escalating order of
          involvement. The further you go down this list, the more deeply
          committed you become:

          + The simplest way to create a mix-format mailbox is to prefix
            the name with "#driver.mix/" when creating a mailbox through
            c-client. For example, if you create "#driver.mix/foo", the
            mailbox "foo" will be created in mix format. Only use
            "#driver.mix/" when creating the mailbox. At all other times,
            just use the name ("foo" in this example); the software will
            automatically select the driver for mix whenever that mailbox
            is accessed without you doing anything else.
          + You can use the "mailutil copy" command to copy an existing
            mailbox to a new mailbox in mix format. Read the man page
            provided with the mailutil program for details.
          + If you create an mix-format INBOX, by creating
            "#driver.mix/INBOX" (note that "INBOX" must be all uppercase),
            then subsequent access to INBOX by any c-client based
            application will use the mix-format INBOX. Any mail delivered
            to the traditional format mailbox in the spool directory (e.g.
            /var/spool/mail/$USER) will automatically be copied into the
            mix-format INBOX and the spool directory copy removed.
          + You can cause any newly-created mailboxes to be in mix-format
            by default by changing the definition of CREATEPROTO=unixproto
            to be CREATEPROTO=mixproto in src/osdep/unix/Makefile, then
            rebuilding the IMAP toolkit (do a "make clean" first). Do not
            change EMPTYPROTO, since mix format mailboxes are directories
            and thus are never a zero-byte file. If you use Alpine or the
            imap-utils, you should probably also rebuild them with the new
            IMAP toolkit too.
          + You can deliver directly to the mix-format INBOX by use of the
            tmail or dmail programs. tmail is for direct invocation from
            sendmail (or whatever MTA program you use); dmail is for calls
            from procmail. Both of these programs have man pages which
            must be read carefully before making this change.

          Most other servers (e.g. Cyrus) require use of a non-standard
          format. A full-fledged format conversion is not significantly
          different from what you have to do with other servers. The
          difference, which makes format conversion procedures somewhat
          more complicated with this server, is that there is no "all or
          nothing" requirement with this server. There are many points in
          between. A format conversion can be anything from a single
          mailbox or single user, to systemwide.

          This is good in that you can decide how far to go, or do the
          steps incrementally as you become more comfortable with the
          result. On the other hand, there's no "One True Way" which can
          be boiled down to a simple set of pedagogical instructions.

          A number of sites have done full-fledged format conversions, and
          are reportedly quite happy with the results. Feel free to ask in
          the comp.mail.imap newsgroup for help.

   Back to top
     __________________________________________________________________

   _4.6 How do I set up shared mailboxes?_

          At the simplest level, a shared mailbox is one which has UNIX
          file and directory protections which permit multiple users to
          access it. What this means is that your existing skills and
          tools to create and manage shared files on your UNIX system
          apply to shared mailboxes; e.g.

 chmod 666 mailbox

          You may want to consider the use of a mailbox format which
          permits multiple simultaneous read/write sessions, such as the
          mix format. The traditional UNIX format only allows one
          read/write session to a mailbox at a time.

          An additional convenience item are three system directories,
          which can be set up for shared namespaces. These are: #ftp,
          #shared, and #public, and are defined by creating the associated
          UNIX users and home directories as described below.

          #ftp/ refers to the anonymous ftp filesystem exported by the ftp
          server, and is equivalent to the home directory for UNIX user
          "ftp". For example, #ftp/foo/bar refers to the file /foo/bar in
          the anonymous FTP filesystem, or ~ftp/foo/bar for normal users.
          Anonymous FTP files are available to anonymous IMAP logins. By
          default, newly-created files in #ftp/ are protected 644.

          #public/ refers to an IMAP toolkit convention called "public"
          files, and is equivalent to the home directory for UNIX user
          "imappublic". For example, #public/foo/bar refers to the file
          ~imappublic/foo/bar. Public files are available to anonymous
          IMAP logins. By default, newly-created files in #public are
          created with protection 0666.

          #shared/ refers to an IMAP toolkit convention called "shared"
          files, and is equivalent to the home directory for UNIX user
          "imapshared". For example, #shared/foo/bar refers to the file
          ~imapshared/foo/bar. Shared files are _not_ available to
          anonymous IMAP logins. By default, newly-created files in
          #shared are created with protection 0660.

   Back to top
     __________________________________________________________________

   _4.7 How can I make the server syslogs go to someplace other than the
   mail syslog?_

          The openlog() call that sets the syslog facility is in
          _src/osdep/unix/env_unix.c_ in routine _server_init()_. You need
          to edit this file to change the syslog facility from LOG_MAIL to
          the facility you want, then rebuild. You also need to set up
          your /etc/syslog.conf properly.

          Refer to the man pages for syslog and syslogd for more
          information on what the available syslog facilities are and how
          to configure syslogs. If you still don't understand what to do,
          find a UNIX system expert.

   Back to top
     __________________________________________________________________

5. Security Questions
     __________________________________________________________________

   _5.1 I see that the IMAP server allows access to arbitrary files on the
   system, including /etc/passwd! How do I disable this?_

          You should not worry about this if your IMAP users are allowed
          shell access. The IMAP server does not permit any access that
          the user can not have via the shell.

          If, and only if, you deny your IMAP users shell access, you may
          want to consider one of three choices. Note that these choices
          reduce IMAP functionality, and may have undesirable side
          effects. Each of these choices involves an edit to file
          _src/osdep/unix/env_unix.c_

          The first (and recommended) choice is to set _restrictBox_ as
          described in file CONFIG. This will disable access to the
          filesystem root, to other users' home directory, and to superior
          directory.

          The second (and strongly NOT recommended) choice is to set
          _closedBox_ as described in file CONFIG. This puts each IMAP
          session into a so-called "chroot jail", and thus setting this
          option is _extremely_ dangerous; it can make your system much
          less secure and open to root compromise attacks. So do not use
          this option unless you are _absolutely certain_ that you
          understand all the issues of a "chroot jail."

          The third choice is to rewrite routine _mailboxfile()_ to
          implement whatever mapping from mailbox name to filesystem name
          (and restrictions) that you wish. This is the most general
          choice. As a guide, you can see at the start of routine
          _mailboxfile()_ what the _restrictBox_ choice does.

   Back to top
     __________________________________________________________________

   _5.2 I've heard that IMAP servers are insecure. Is this true?_

          There are no known security problems in this version of the IMAP
          toolkit, including the IMAP and POP servers. The IMAP and POP
          servers limit what can be done while not logged in, and as part
          of the login process discard all privileges except those of the
          user.

          As with other software packages, there have been buffer overflow
          vulnerabilities in past versions. All known problems of this
          nature are fixed in this version.

          There is every reason to believe that the bad guys are engaged
          in an ongoing effort to find vulnerabilities in the IMAP
          toolkit. We look for such problems, and when one is found we fix
          it.

          It's unfortunate that any vulnerabilities existed in past
          versions, and we're doing my best to keep the IMAP toolkit free
          of vulnerabilities. No new vulnerabilities have been discovered
          in quite a while, but efforts will not be relaxed.

          Beware of vendors who claim that their implementations can not
          have vulnerabilities.

   Back to top
     __________________________________________________________________

   _5.3 How do I know that I have the most secure version of the server?_

          The best way is to keep your server software up to date. The bad
          guys are always looking for ways to crack software, and when
          they find one, let all their friends know.

          Oldtimers used to refer to a concept of _software rot_: if your
          software hasn't been updated in a while, it would "rot" -- tend
          to acquire problems that it didn't have when it was new.

          Unfortunately, UW IMAP is rapidly succumbing to "software rot",
          as it is no longer being developed or maintained. If you have
          not yet switched to Panda IMAP, you should seriously consider
          doing so.

          Panda IMAP is available by donation. Donors are given a URL
          which they can use to download Panda IMAP, including future
          versions.

   Back to top
     __________________________________________________________________

   _5.4 I see all these strcpy() and sprintf() calls, those are unsafe,
   aren't they?_

          Yes and no.

          It can be unsafe to do these calls if you do not know that the
          string being written will fit in the buffer. However, they are
          perfectly safe if you do know that.

          Beware of programmers who advocate doing a brute-force change of
          all instances of

 strcpy (s,t);

          to

 strncpy (s,t,n)[n] = '\0';

          and similar measures in the name of "fixing all possible buffer
          overflows."

          There are examples in which a security bug was introduced
          because of this type of "fix", due to the programmer using the
          wrong value for n. In one case, the programmer thought that n
          was larger than it actually was, causing a NUL to be written out
          of the buffer; in another, n was too small, and a security
          credential was truncated.

          What is particularly ironic was that in both cases, the original
          strcpy() was safe, because the size of the source string was
          known to be safe.

          With all this in mind, the software has been inspected, and it
          is believed that all places where buffer overflows can happen
          have been fixed. The strcpy()s that are still are in the code
          occur after a size check was done in some other way.

          Note that the common C idiom of

 *s++ = c;

          is just as vulnerable to buffer overflows. You can't cure buffer
          overflows by outlawing certain functions, nor is it desirable to
          do so; sometimes operations like strcpy() translate into fast
          machine instructions for better performance.

          Nothing replaces careful study of code. That's how the bad guys
          find bugs. Security is not accomplished by means of brute-force
          shortcuts.

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     __________________________________________________________________

   _5.5 Those /tmp lock files are protected 666, is that really right?_

          Yes. Shared mailboxes won't work otherwise. Also, you get into
          accidental denial of service problems with old lock files left
          lying around; this happens fairly frequently.

          The deliberate mischief that can be caused by fiddling with the
          lock files is small-scale; harassment level at most. There are
          many -- and much more effective -- other ways of harassing
          another user on UNIX. It's usually not difficult to determine
          the culprit.

          Before worrying about deliberate mischief, worry first about
          things happening by accident!

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     __________________________________________________________________

6. _Why Did You Do This Strange Thing?_ Questions
     __________________________________________________________________

   _6.1 Why don't you use GNU autoconfig / automake / autoblurdybloop?_

          Autoconfig et al are not available on all the platforms where
          the IMAP toolkit is supported; and do not work correctly on some
          of the platforms where they do exist. Furthermore, these
          programs add another layer of complexity to an already complex
          process.

          Coaxing software that uses autoconfig to build properly on
          platforms which were not specifically considered by that
          software wastes an inordinate amount of time. When (not if)
          autoconfig fails to do the right thing, the result is an
          impenetrable morass to untangle in order to find the problem and
          fix it.

          The concept behind autoconfig is good, but the execution is
          flawed. It rarely does the right thing on a platform that wasn't
          specifically considered. Human life is too short to debug
          autoconfig problems, especially since the current mechanism is
          so much easier.

   Back to top
     __________________________________________________________________

   _6.2 Why do you insist upon a build with -g? Doesn't it waste disk and
   memory space?_

          From time to time a submitted port has snuck in without -g. This
          has _always_ ended up causing problems. There are only two valid
          excuses for not using -g in a port:

          + The compiler does not support -g
          + An alternate form of -g is needed with optimization, e.g. -g3.

          There will be no new ports added without -g (or a suitable
          alternative) being set.

          -g has not been arbitrarily added to the ports which do not
          currently have it because we don't know if doing so would break
          the build. However, any support issues with one of those port
          _will_ lead to the correct -g setting being determined and
          permanently added.

          Processors are fast enough (and disk space is cheap enough) that
          -g should be automatic in all compilers with no way of turning
          it off, and /bin/strip should be a symlink to /bin/true. Human
          life is too short to deal with binaries built without -g. Such
          binaries should be a bad memory of the days of KIPS processors
          and disks that costs several dollars per kilobyte.

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     __________________________________________________________________

   _6.3 Why don't you make c-client a shared library?_

          All too often, shared libraries create far more problems than
          they solve.

          Remember that you only gain the benefit of a shared library when
          there are multiple applications which use that shared library.
          Even without shared libraries, on most modern operating systems
          (and many ancient ones too!) applications will share their text
          segments between across multiple processes running the same
          application. This means that if your system only runs one
          application (e.g. imapd) that uses the c-client library, then
          you gain no benefit from making c-client a shared library even
          if it has 100 imapd processes. You will, however suffer added
          complexity.

          If you have a server system that just runs imapd and ipop3d,
          then making c-client a shared library will save just one copy of
          c-client no matter how many IMAP/POP3 processes are running.

          The problem with shared libraries is that you have to keep
          around a copy of the library every time something changes in the
          library that would affect the interface the library presents to
          the application. So, you end up having many copies of the same
          shared library.

          If you don't keep multiple copies of the shared library, then
          one of two things happens. If there was proper versioning, then
          you'll get a message such as "cannot open shared object file" or
          "minor versions don't match" and the application won't run.
          Otherwise, the application will run, but will fail in mysterious
          ways.

          Several sites and third-party distributors have modified the
          c-client makefile in order to make c-client be a shared library.
          _When_ (not _if_) a c-client based application fails in
          mysterious ways because of a library compatibility problem, the
          result is a bug report. A lot of time and effort ends up getting
          wasted investigating such bug reports.

          Memory is so cheap these days that it's not worth it. Human life
          is too short to deal with shared library compatibility problems.

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     __________________________________________________________________

   _6.4 Why don't you use iconv() for internationalization support?_

          iconv() is not ubiquitous enough.

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     __________________________________________________________________

   _6.5 Why is the IMAP server connected to the home directory by default?_

          The IMAP server has no way of knowing what you might call "mail"
          as opposed to "some other file"; in fact, you can use IMAP to
          access any file.

          The IMAP server also doesn't know whether your preferred
          subdirectory for mailbox files is "mail/", ".mail/", "Mail/",
          "Mailboxes/", or any of a zillion other possibilities. If one
          such name were chosen, it would undoubtably anger the partisans
          of all the other names.

          It is possible to modify the software so that the default
          connected directory is someplace else. Please read the file
          CONFIG for discussion of this and other issues.

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     __________________________________________________________________

   _6.6 I have a Windows system. Why isn't the server plug and play for
   me?_

          There is no standard for how mail is stored on Windows; nor a
          single standard SMTP server. The closest to either would be the
          SMTP server in Microsoft's IIS.

          So there's no default by which to make assumptions. As the
          software is set up, it assumes that the each user has an Windows
          login account and private home directory, and that mail is
          stored on that home directory as files in one of the popular
          UNIX formats. It also assumes that there is some tool equivalent
          to inetd on UNIX that does the TCP/IP listening and server
          startup.

          Basically, unless you're an email software hacker, you probably
          want to look elsewhere if you want IMAP/POP servers for Windows.

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     __________________________________________________________________

   _6.7 I looked at the UNIX SSL code and saw that you have the SSL data
   payload size set to 8192 bytes. SSL allows 16K; why aren't you using
   the full size?_

          This is to avoid an interoperability problem with:

          + PC IMAP clients that use Microsoft's SChannel.DLL (SSPI) for
            SSL support
          + Microsoft Exchange server (which also uses SChannel).

          SChannel has a bug that makes it think that the maximum SSL data
          payload size is 16379 bytes -- 5 bytes too small. Thus, c-client
          has to make sure that it never transmits full sized SSL packets.

          The reason for using 8K (as opposed to, say, 16379 bytes, or
          15K, or...) is that it corresponds with the TCP buffer size that
          the software uses elsewhere for input; there's a slight
          performance benefit to having the two sizes correspond or at
          least be a multiple of each other. Also, it keeps the size as a
          power of two, which might be significant on some platforms.

          There wasn't a significant difference that we could measure
          between 8K and 15K.

          Microsoft has developed a hotfix for this bug. Look up MSKB
          article number 300562. Contrary to the article text which
          implies that this is a Alpine issue, this bug also affects
          Microsoft Exchange server with _any_ client that transmits
          full-sized SSL payloads.

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     __________________________________________________________________

   _6.8 Why is an mh format INBOX called #mhinbox instead of just INBOX?_

          It's a long story. In brief, the mh format driver is less
          functional than any of the other drivers. It turned out that
          there were some users (including high-level administrators) who
          tried mh years ago and no longer use it, but still had an mh
          profile left behind.

          When the mh driver used INBOX, it would see the mh profile, and
          proceed to move the user's INBOX into the mh format INBOX. This
          caused considerable confusion as some things stopped working.

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     __________________________________________________________________

   _6.9 Why don't you support the maildir format?_

          It is technically difficult to support maildir in IMAP while
          maintaining acceptable performance, robustness, following the
          requirements of the IMAP protocol specification, and following
          the requirements of maildir.

          No one has succeeded in accomplishing all four together. The
          various maildir drivers offered as patches all have these
          problems. The problem is exacerbated because this implementation
          supports multiple formats; consequently this implementation
          can't make any performance shortcuts by assuming that all the
          world is maildir.

          We can't do a better job than the maildir fan community has done
          with their maildir drivers. Similarly, if the maildir fan
          community provides the maildir driver, they take on the
          responsibility for answering maildir-specific support questions.
          This is as it should be, and that is why maildir support is left
          to the maildir fan community.

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     __________________________________________________________________

   _6.10 Why don't you support the Cyrus format?_

          There's no point to doing so. An implementation which supports
          multiple formats will never do as well as one which is optimized
          to support one single format.

          If you want to use Cyrus mailbox format, you should use the
          Cyrus server, which is the native implementation of that format
          and is specifically optimized for that format. That's also why
          Cyrus doesn't implement any other format.

   Back to top
     __________________________________________________________________

   _6.11 Why is it creating extra forks on my SVR4 system?_

          This is because your system only has fcntl() style locking and
          not flock() style locking. fcntl() locking has a design flaw
          that causes a close() to release any locks made by that process
          on the file opened on that file descriptor, even if the lock was
          made on a different file descriptor.

          This design flaw causes unexpected loss of lock, and consequent
          mailbox corruption. The workaround is to do certain "dangerous
          operations" in another fork, thus avoiding doing a close() in
          the vulnerable fork.

          The best way to solve this problem is to upgrade your SVR4
          (Solaris, AIX, HP-UX, SGI) or OSF/1 system to a more advanced
          operating system, such as Linux or BSD. These more advanced
          operating systems have fcntl() locking for compatibility with
          SVR4, but also have flock() locking.

          Beware of certain SVR4 systems, such as AIX, which have an
          "flock()" function in their C library that is just a jacket that
          does an fcntl() lock. This is not a true flock(), and has the
          same design flaw as fcntl().

   Back to top
     __________________________________________________________________

   _6.12 Why are you so fussy about the date/time format in the internal
   "From " line in traditional UNIX mailbox files? My other mail program
   just considers every line that starts with "From " to be the start of
   the message._

          You just answered your own question. If any line that starts
          with "From " is treated as the start of a message, then every
          message text line which starts with "From " has to be quoted
          (typically by prefixing a ">" character). People complain about
          this -- "why did a > get stuck in my message?"

          So, good mail reading software only considers a line to be a
          "From " line if it follows the actual specification for a
          "From " line. This means, among other things, that the day of
          week is fixed-format: "May 14", but "May  7" (note the extra
          space) as opposed to "May 7". ctime() format for the date is the
          most common, although POSIX also allows a numeric timezone after
          the year. For compatibility with ancient software, the seconds
          are optional, the timezone may appear before the year, the old
          3-letter timezones are also permitted, and "remote from xxx" may
          appear after the whole thing.

          Unfortunately, some software written by novices use other
          formats. The most common error is to have a variable-width day
          of month, perhaps in the erroneous belief that RFC 2822 (or RFC
          822) defines the format of the date/time in the "From " line (it
          doesn't; no RFC describes internal formats). I've seen a few
          other goofs, such as a single-digit second, but these are less
          common.

          If you are writing your own software that writes mailbox files,
          and you really aren't all that savvy with all the ins and outs
          and ancient history, you should seriously consider using the
          c-client library (e.g. routine mail_append()) instead of doing
          the file writes yourself. If you must do it yourself, use
          ctime(), as in:

 fprintf (mbx,"From %s@%h %s",user,host,ctime (time (0)));

          rather than try to figure out a good format yourself. ctime() is
          the most traditional format and nobody will flame you for using
          it.

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     __________________________________________________________________

   _6.13 Why is traditional UNIX format the default format?_

          Compatibility with the past 30 or so years of UNIX history. This
          server is the only one that completely interoperates with legacy
          UNIX mail tools.

   Back to top
     __________________________________________________________________

   _6.14 Why do you write this "DON'T DELETE THIS MESSAGE -- FOLDER
   INTERNAL DATA" message at the start of traditional UNIX and MMDF format
   mailboxes?_

          This pseudo-message serves two purposes.

          First, it establishes the mailbox format even when the mailbox
          has no messages. Otherwise, a mailbox with no messages is a
          zero-byte file, which could be one of several formats.

          Second, it holds mailbox metadata used by IMAP: the UID
          validity, the last assigned UID, and mailbox keywords. Without
          this metadata, which must be preserved even when the mailbox has
          no messages, the traditional UNIX format wouldn't be able to
          support the full capabilities of IMAP.

   Back to top
     __________________________________________________________________

   _6.15 Why don't you stash the mailbox metadata in the first real
   message of the mailbox instead of writing this fake FOLDER INTERNAL
   DATA message?_

          In fact, that is what is done if the mailbox is non-empty and
          does not already have a FOLDER INTERNAL DATA message.

          One problem with doing that is that if some external program
          removes the first message, the metadata is lost and must be
          recreated, thus losing any prior UID or keyword list status that
          IMAP clients may depend upon.

          Another problem is that this doesn't help if the last message is
          deleted. This will result in an empty mailbox, and the necessity
          to create a FOLDER INTERNAL DATA message.

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     __________________________________________________________________

   _6.16 Why aren't "dual-use" mailboxes the default?_

          Compatibility with the past 30 or so years of UNIX history, not
          to mention compatibility with user expectations when using shell
          tools.

   Back to top
     __________________________________________________________________

   _6.17 Why do you use ucbcc to build on Solaris?_

          It is a long, long story about why cc is set to ucbcc. You need
          to invoke the C compiler so that it links with the SVR4
          libraries and not the BSD libraries, otherwise readdir() will
          return the wrong information.

          Of all the names in the most common path, ucbcc is the only name
          to be found (on /usr/ccs/bin) that points to a suitable
          compiler. cc is likely to be /usr/ucb/cc which is absolutely not
          the compiler that you want. The real SVR4 cc is probably
          something like /opt/SUNWspro/bin/cc which is rarely in anyone's
          path by default.

          ucbcc is probably a link to acc, e.g.
          /opt/SUNWspro/SC4.0/bin/acc, and is the UCB C compiler using the
          SVR4 libraries.

          If ucbcc isn't on your system, then punt on the SUN C compiler
          and use gcc instead (the gso port instead of the sol port).

          If, in spite of all the above warnings, you choose to change
          "ucbcc" to "cc", you will probably find that the -O2 needs to be
          changed to -O. If you don't get any error messages with -O2,
          that's a pretty good indicator that you goofed and are running
          the compiler that will link with the BSD libraries.

          To recap:

          + The sol port is designed to be built using the UCB compiler
            using the SVR4 libraries. This compiler is "ucbcc", which is
            lunk to acc. You use -O2 as one of the CFLAGS.
          + If you build the sol port with the UCB compiler using the BSD
            libraries, you will get no error messages but you will get bad
            binaries (the most obvious symptom is dropping the first two
            characters return filenames from the imapd LIST command. This
            compiler also uses -O2, and is very often what the user gets
            from "cc". _BEWARE_
          + If you build the sol port with the real SVR4 compiler, which
            is often hidden away or unavailable on many systems, then you
            will get errors from -O2 and you need to change that to -O.
            But you will get a good binary. However, you should try it
            with -O2 first, to make sure that you got this compiler and
            not the UCB compiler using BSD libraries.

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     __________________________________________________________________

   _6.18 Why should I care about some old system with BSD libraries? cc is
   the right thing on my Solaris system!_

          Because there still are sites that use such systems. On those
          systems, the assumption that "cc" does the right thing will lead
          to corrupt binaries with no error message or other warning that
          anything is amiss.

          Too many sites have fallen victim to this problem.

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     __________________________________________________________________

   _6.19 Why do you insist upon writing .lock files in the spool
   directory?_

          Compatibility with the past 30 years of UNIX software which
          deals with the spool directory, especially software which
          delivers mail. Otherwise, it is possible to lose mail.

   Back to top
     __________________________________________________________________

   _6.20 Why should I care about compatibility with the past?_

          This is one of those questions in which the answer never
          convinces those who ask it. Somehow, everybody who ever asks
          this question ends up answering it for themselves as they get
          older, with the very answer that they rejected years earlier.

   Back to top
     __________________________________________________________________

7. Problems and Annoyances
     __________________________________________________________________

   _7.1 Help! My INBOX is empty! What happened to my messages?_

          If you are seeing "0 messages" when you open INBOX and you know
          you have messages there (and perhaps have looked at your mail
          spool file and see that messages are there), then probably there
          is something wrong with the very first line of your mail spool
          file. Make sure that the first five bytes of the file are "From
          ", followed by an email address and a date/time in ctime()
          format, e.g.:

 From fred@foo.bar Mon May  7 20:54:30 2001

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     __________________________________________________________________

   _7.2 Help! All my messages in a non-INBOX mailbox have been
   concatenated into one message which claims to be from me and has a
   subject of the file name of the mailbox! What's going on?_

          Something wrong with the very first line of the mailbox. Make
          sure that the first five bytes of the file are "From ", followed
          by an email address and a date/time in ctime() format, e.g.:

 From fred@foo.bar Mon May  7 20:54:30 2001

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     __________________________________________________________________

   _7.3 Why do I get the message:_ CREATE failed: Can't create mailbox
   node xxxxxxxxx: File exists _and how do I fix it?_

          See the answer to the Are hierarchical mailboxes supported?
          question.

   Back to top
     __________________________________________________________________

   _7.4 Why can't I log in to the server? The user name and password are
   right!_

          There are a myriad number of possible answers to this question.
          The only way to say for sure what is wrong is run the server
          under a debugger such as gdb while root (yes, you must be root)
          with a breakpoint at routines checkpw() and loginpw(), then
          single-step until you see which test rejected you. The server
          isn't going to give any error messages other than "login failed"
          in the name of not giving out any unnecessary information to
          unauthorized individuals.

          Here are some of the more common reasons why login may fail:

          + You didn't really give the correct user name and/or password.
          + Your client doesn't send the LOGIN command correctly; for
            example, IMAP2 clients won't send a password containing a "*"
            correctly to an IMAP4 server.
          + If you have set up a CRAM-MD5 database, remember that the
            password used is the one in the CRAM-MD5 database, and
            furthermore that there must also be an entry in /etc/passwd
            (but the /etc/passwd password is not used).
          + If you are using PAM, have you created a service file for the
            server in /etc/pam.d?
          + If you are using shadow passwords, have you used an
            appropriate port when building? In particular, note that "lnx"
            is for Linux systems without shadow passwords; you probably
            want "slx" or "lnp" instead.
          + If your system has account or password expirations, check to
            see that the expiration date hasn't passed.
          + You can't log in as root or any other UID 0 user. This is for
            your own safety, not to mention the fact that the servers use
            UID 0 as meaning "not logged in".

   Back to top
     __________________________________________________________________

   _7.5 Help! My load average is soaring and I see hundreds of POP and
   IMAP servers, many logged in as the same user!_

          Certain inferior losing GUI mail reading programs have a
          "synchronize all mailboxes at startup" (IMAP) or "check for new
          mail every second" (POP) feature which causes a rapid and
          unchecked spawning of servers.

          This is not a problem in the server; the client is really asking
          for all those server sessions. Unfortunately, there isn't much
          that the POP and IMAP servers can do about it; they don't
          spawned themselves.

          Some sites have added code to record the number of server
          sessions spawned per user per hour, and disable login for a user
          who has exceeded a predetermined rate. This doesn't stop the
          servers from being spawned; it just means that a server session
          will commit suicide a bit faster.

          Another possibility is to detect excessive server spawning
          activity at the level where the server is spawned, which would
          be inetd or possibly tcpd. The problem here is that this is a
          hard time to quantify. 50 sessions in a minute from a multi-user
          timesharing system may be perfectly alright, whereas 10 sessions
          a minute from a PC may be too much.

          The real solution is to fix the client configuration, by
          disabling those evil features. Also tell the vendors of those
          clients how you feel about distributing denial-of-service attack
          tools in the guise of mail reading programs.

   Back to top
     __________________________________________________________________

   _7.6 Why does mail disappear even though I set "keep mail on server"?_
   _7.7 Why do I get the message_ Moved ##### bytes of new mail to
   /home/user/mbox from /var/spool/mail/user _and why did this happen?_

          This is probably caused by the mbox driver. If the file "mbox"
          exists on the user's home directory and is in UNIX mailbox
          format, then when INBOX is opened this file will be selected as
          INBOX instead of the mail spool file. Messages will be
          automatically transferred from the mail spool file into the mbox
          file.

          To disable this behavior, delete "mbox" from the EXTRADRIVERS
          list in the top-level Makefile and rebuild. Note that if you do
          this, users won't be able to access the messages that have
          already been moved to mbox unless they open mbox instead of
          INBOX.

   Back to top
     __________________________________________________________________

   _7.8 Why isn't it showing the local host name as a fully-qualified
   domain name?_
   _7.9 Why is the local host name in the From/Sender/Message-ID headers
   of outgoing mail not coming out as a fully-qualified domain name?_

          Your UNIX system is misconfigured. The entry for your system in
          /etc/hosts must have the fully-qualified domain name first, e.g.

 105.69.1.234   myserver.example.com myserver

          A common mistake of novice system administrators is to have the
          short name first, e.g.

 105.69.1.234   myserver myserver.example.com


          or to omit the fully qualified domain name entirely, e.g.

 105.69.1.234   myserver

          The result of this is that when the IMAP toolkit does a
          gethostbyname() call to get the fully-qualified domain name, it
          would get "myserver" instead of "myserver.example.com".

          On some systems, a configuration file (typically named
          /etc/svc.conf, /etc/netsvc.conf, or /etc/nsswitch.conf) can be
          used to configure the system to use the domain name system (DNS)
          instead of /etc/hosts, so it doesn't matter if /etc/hosts is
          misconfigured.

          Check the man pages for gethostbyname, hosts, svc, and/or netsvc
          for more information.

          Unfortunately, certain vendors, most notably SUN, have failed to
          make this clear in their documentation. Most of SUN's
          documentation assumes a corporate network that is not connected
          to the Internet.

          net.folklore once (late 1980s) held that the proper procedure
          was to append the results of getdomainname() to the name
          returned by gethostname(), and some versions of sendmail
          configuration files were distributed that did this. This was
          incorrect; the string returned from getdomainname() is the
          Yellow Pages (a.k.a NIS) domain name, which is a completely
          different (albeit unfortunately named) entity from an Internet
          domain. These were often fortuitously the same string, except
          when they weren't. Frequently, this would result in host names
          with spuriously doubled domain names, e.g.

 myserver.example.com.example.com


          This practice has been thoroughly discredited for many years,
          but folklore dies hard.

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     __________________________________________________________________

   _7.10 What does the message:_ Mailbox vulnerable - directory
   /var/spool/mail must have 1777 protection _mean? How can I fix this?_

          In order to update a mailbox in the default UNIX format, it is
          necessary to create a lock file to prevent the mailer from
          delivering mail while an update is in progress. Some systems use
          a directory protection of 775, requiring that all mail handling
          programs be setgid mail; or of 755, requiring that all mail
          handling programs be setuid root.

          The IMAP toolkit does not run with any special privileges, and I
          plan to keep it that way. It is antithetical to the concept of a
          toolkit if users can't write their own programs to use it. Also,
          I've had enough bad experiences with security bugs while running
          privileged; the IMAP and POP servers have to be root when not
          logged in, in order to be able to log themselves in. I don't
          want to go any deeper down that slippery slope.

          Directory protection 1777 is secure enough on most well-managed
          systems. If you can't trust your users with a 1777 mail spool
          (petty harassment is about the limit of the abuse exposure),
          then you have much worse problems then that.

          If you absolutely insist upon requiring privileges to create a
          lock file, external file locking can be done via a setgid mail
          program named /etc/mlock (this is defined by LOCKPGM in the
          c-client Makefile). If the toolkit is unable to create a
          <...mailbox...>.lock file in the directory by itself, it will
          try to call mlock to do it. I do not recommend doing this for
          performance reasons.

          A sample mlock program is included as part of imap-2010. We have
          tried to make this sample program secure, but it has not been
          thoroughly audited.

   Back to top
     __________________________________________________________________

   _7.11 What does the message:_ Mailbox is open by another process,
   access is readonly _mean? How do I fix this?_

          A problem occurred in applying a lock to a /tmp lock file.
          Either some other program has the mailbox open and won't
          relenquish it, or something is wrong with the protection of /tmp
          or the lock.

          Make sure that the /tmp directory is protected 1777. Some
          security scripts incorrectly set the protection of the /tmp
          directory to 775, which disables /tmp for all non-privileged
          programs.

   Back to top
     __________________________________________________________________

   _7.12 What does the message:_ Can't get write access to mailbox, access
   is readonly _mean?_

          The mailbox file is write-protected against you.

   Back to top
     __________________________________________________________________

   _7.13 I set my POP3 client to "delete messages from server" but they
   never get deleted. What is wrong?_

          Make sure that your mailbox is not read-only: that the mailbox
          is owned by you and write enabled (protection 0600), and that
          the /tmp directory is longer world-writeable. /tmp must be
          world-writeable because lots of applications use it for scratch
          space. To fix this, do


 chmod 1777 /tmp

          as root.

          Make sure that your POP3 client issues a QUIT command when it
          finishes. The POP3 protocol specifies that deletions are
          discarded unless a proper QUIT is done.

          Make sure that you are not opening multiple POP3 sessions to the
          same mailbox. It is a requirement of the POP3 protocol than only
          one POP3 session be in effect to a mailbox at a time, however
          some, poorly-written POP3 clients violate this. Also, some
          background "check for new mail" tasks also cause a violation.
          See the answer to the What does the syslog message: Killed (lost
          mailbox lock) user=... host=... mean? question for more details.

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     __________________________________________________________________

   _7.14 What do messages such as:_
 Message ... UID ... already has UID ...
 Message ... UID ... less than ...
 Message ... UID ... greater than last ...
 Invalid UID ... in message ..., rebuilding UIDs

   _mean?_

          Something happened to corrupt the unique identifier regime in
          the mailbox. In traditional UNIX-format mailboxes, this can
          happen if the user deleted the "DO NOT DELETE" internal message.

          This problem is relatively harmless; a new valid unique
          identifier regime will be created. The main effect is that any
          references to the old UIDs will no longer be useful.

          So, unless it is a chronic problem or you feel like debugging,
          you can safely ignore these messages.

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     __________________________________________________________________

   _7.15 What do the error messages:_
 Unable to read internal header at ...
 Unable to find CRLF at ...
 Unable to parse internal header at ...
 Unable to parse message date at ...
 Unable to parse message flags at ...
 Unable to parse message UID at ...
 Unable to parse message size at ...
 Last message (at ... ) runs past end of file ...

   _mean? I am using mbx format._

          The mbx-format mailbox is corrupted and needs to be repaired.

          You should make an effort to find out why the corruption
          happened. Was there an obvious system problem (crash or disk
          failure)? Did the user accidentally access the file via NFS?
          Mailboxes don't get corrupted by themselves; something caused
          the problem.

          Some people have developed automated scripts, but if you're
          comfortable using emacs it's pretty easy to fix it manually. Do
          _not_ use vi or any other editor unless you are certain that
          editor can handle binary!!!

          If you are not comfortable with emacs, or if the file is too
          large to read with emacs, see the "step-by-step" technique later
          on for another way of doing it.

          After the word "at" in the error message is the byte position it
          got to when it got unhappy with the file, e.g. if you see:

 Unable to parse internal header at 43921: ne bombastic blurdybloop

          The problem occurs at the 43,931 byte in the file. That's the
          point you need to fix. c-client is expecting an internal header
          at that byte number, looking something like:

 6-Jan-1998 17:42:24 -0800,1045;000000100001-00000001

          The format of this internal line is:

 dd-mmm-yyyy hh:mm:ss +zzzz,ssss;ffffffffFFFF-UUUUUUUU

          The only thing that is variable is the "ssss" field, it can be
          as many digits as needed. All other fields (including the "dd")
          are fixed width. So, the easiest thing to do is to look forward
          in the file for the next internal header, and delete everything
          from the error point to that internal header.

          Here's what to do if you want to be smarter and do a little bit
          more work. Generally, you're in the middle of a message, and
          there's nothing wrong with that message. The problem happened in
          the *previous* message. So, search back to the previous internal
          header. Now, remember that "ssss" field? That's the size of that
          message.

          Mark where you are in the file, move the cursor to the line
          after the internal header, and skip that many bytes ("ssss")
          forward. If you're at the point of the error in the file, then
          that message is corrupt. If you're at a different point, then
          perhaps the previous message is corrupt and has a too long size
          count that "ate" into this message.

          Basically, what you need to do is make sure that all those size
          counts are right, and that moving "ssss" bytes from the line
          after the internal header will land you at another internal
          header.

          Usually, once you know what you're looking at, it's pretty easy
          to work out the corruption, and the best remedial action. Repair
          scripts will make the problem go away but may not always do the
          smartest/best salvage of the user's data. Manual repair is more
          flexible and usually preferable.

          Here is a step-by-step technique for fixing corrupt mbx files
          that's a bit cruder than the procedure outlined above, but works
          for any size file.

          In this example, suppose that the corrupt file is INBOX, the
          error message is

 Unable to find CRLF at 132551754

          and the size of the INBOX file is 132867870 bytes.

          The first step is to split the mailbox file at the point of the
          error:

          + Rename the INBOX file to some other name, such as INBOX.bad.
          + Copy the first 132,551,754 bytes of INBOX.bad to another file,
            such as INBOX.new.
          + Extract the trailing 316,116 bytes (132867870-132551754) of
            INBOX.bad into another file, such as INBOX.tail.
          + You no longer need INBOX.bad. Delete it.

          In other words, use the number from the "Unable to find CRLF at"
          as the point to split INBOX into two new files, INBOX.new and
          INBOX.tail.

          Now, remove the erroneous data:

          + Verify that you can open INBOX.new in IMAP or Alpine.
          + The last message of INBOX.new is probably corrupted. Copy it
            to another file, such as badmsg.1, then delete and expunge
            that last message from INBOX.new
          + Locate the first occurance of text in INBOX.tail which looks
            like an internal header, as described above.
          + Remove all the text which occurs prior to that point, and
            place it into another file, such as badmsg.2. Note that in the
            case of a single digit date, there is a leading space which
            must not be removed (e.g. " 6-Nov-2001" not "6-Nov-2001").

          Reassemble the mailbox:

          + Append INBOX.tail to INBOX.new.
          + You no longer need INBOX.tail. Delete it.
          + Verify that you can open INBOX.new in IMAP or Alpine.

          Reinstall INBOX.new as INBOX:

          + Check to see if you have received any new messages while
            repairing INBOX.
          + If you haven't received any new messages while repairing
            INBOX, just rename INBOX.new to INBOX.
          + If you have received new messages, be sure to copy the new
            messages from INBOX to INBOX.new before doing the rename.

          You now have a working INBOX, as well as two files with
          corrupted data (badmsg.1 and badmsg.2). There may be some useful
          data in the two badmsg files that you might want to try
          salvaging; otherwise you can delete the two badmsg files.

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     __________________________________________________________________

   _7.16 What do the syslog messages:_

 imap/tcp server failing (looping)
 pop3/tcp server failing (looping)

   _mean? When it happens, the listed service shuts down. How can I fix
   this?_

          The error message "server failing (looping), service terminated"
          is not from either the IMAP or POP servers. Instead, it comes
          from inetd, the daemon which listens for TCP connections to a
          number of servers, including the IMAP and POP servers.

          inetd has a limit of 40 new server sessions per minute for any
          particular service. If more than 40 sessions are initiated in a
          minute, inetd will issue the "failing (looping), service
          terminated" message and shut down the service for 10 minutes.
          inetd does this to prevent system resource consumption by a
          client which is spawning infinite numbers of servers. It should
          be noted that this is a denial of service; however for some
          systems the alternative is a crash which would be a worse denial
          of service!

          For larger server systems, the limit of 40 is much too low. The
          limit was established many years ago when a system typically
          only ran a few dozen servers.

          On some versions of inetd, such as the one distributed with most
          versions of Linux, you can modify the _/etc/inetd.conf_ file to
          have a larger number of servers by appending a period followed
          by a number after the _nowait_ word for the server entry. For
          example, if your existing /etc/inetd.conf line reads:

 imap    stream  tcp     nowait  root    /usr/etc/imapd imapd

          try changing it to be:

 imap    stream  tcp     nowait.100  root    /usr/etc/imapd imapd

          Another example (using TCP wrappers):

 imap    stream  tcp     nowait  root    /usr/sbin/tcpd  imapd

          try changing it to be:

 imap    stream  tcp     nowait.100  root    /usr/sbin/tcpd  imapd


          to increase the limit to 100 sessions/minute.

          Before making this change, please read the information in "man
          inetd" to determine whether or not your inetd has this feature.
          If it does not, and you make this change, the likely outcome is
          that you will disable IMAP service entirely.

          Another way to fix this problem is to edit the inetd.c source
          code (provided by your UNIX system vendor) to set higher limits,
          rebuild inetd, install the new binary, and reboot your system.
          This should only be done by a UNIX system expert. In the inetd.c
          source code, the limits _TOOMANY_ (normally 40) is the maximum
          number of new server sessions permitted per minute, and
          _RETRYTIME_ (normally 600) is the number of seconds inetd will
          shut down the server after it exceeds TOOMANY.

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     __________________________________________________________________

   _7.17 What does the syslog message:_ Mailbox lock file /tmp/.600.1df3
   open failure: Permission denied _mean?_

          This usually means that some "helpful" security script person
          has protected /tmp so that it is no longer world-writeable. /tmp
          must be world-writeable because lots of applications use it for
          scratch space. To fix this, do

 chmod 1777 /tmp


          as root.

          If that isn't the answer, check the protection of the named
          file. If it is something other than 666, then either someone is
          hacking or some "helpful" person modified the code to have a
          different default lock file protection.

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     __________________________________________________________________

   _7.18 What do the syslog messages:_
 Command stream end of file, while reading line user=... host=...
 Command stream end of file, while reading char user=... host=...
 Command stream end of file, while writing text user=... host=...

   _mean?_

          This message occurs when the session is disconnected without a
          proper LOGOUT (IMAP) or QUIT (POP) command being received by the
          server first.

          In many cases, this is perfectly normal; many client
          implementations are impolite and do this. Some programmers think
          this sort of rudeness is "more efficient".

          The condition could, however, indicate a client or network
          connectivity problem. The server has no way of knowing whether
          there's a problem or just a rude client, so it issues this
          message instead of a Logout.

          Certain inferior losing clients disconnect abruptly after a
          failed login, and instead of saying that the login failed, just
          say that they can't access the mailbox. They then complain to
          the system manager, who looks in the syslog and finds this
          message. Not very helpful, eh? See the answer to the Why can't I
          log in to the server? The user name and password are right!
          question.

          If the user isn't reporting a problem, you can probably ignore
          this message.

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     __________________________________________________________________

   _7.19 Why did my POP or IMAP session suddenly disconnect? The syslog
   has the message:_ Killed (lost mailbox lock) user=... host=...

          This message only happens when either the traditional UNIX
          mailbox format or MMDF format is in use. This format only allows
          one session to have the mailbox open read/write at a time.

          The servers assume that if a second session attempts to open the
          mailbox, that means that the first session is probably owned by
          an abandoned client. The common scenario here is a user who
          leaves his client running at the office, and then tries to read
          his mail from home. Through an internal mechanism called _kiss
          of death_, the second session requests the first session to kill
          itself. When the first session receives the "kiss of death", it
          issues the "Killed (lost mailbox lock)" syslog message and
          terminates. The second session then seizes read/write access,
          and becomes the new "first" session.

          Certain poorly-designed clients routinely open multiple sessions
          to the same mailbox; the users of those clients tend to get this
          message a lot.

          Another cause of this message is a background "check for new
          mail" task which does its work by opening a POP session to
          server every few seconds. They do this because POP doesn't have
          a way to announce new mail.

          The solution to both situations is to replace the client with a
          good online IMAP client such as Alpine. Life is too short to
          waste on POP clients and poorly-designed IMAP clients.

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     __________________________________________________________________

   _7.20 Why does my IMAP client show all the files on the system,
   recursively from the UNIX root directory?_
   _7.21 Why does my IMAP client show all of my files, recursively from my
   UNIX home directory?_

          A well-written client should only show one level of hierarchy
          and then stop, awaiting explicit user action before going lower.
          However, some poorly-designed clients will recursively list all
          files, which may be a very long list (especially if you have
          symbolic links to directories that create a loop in the
          filesystem graph!).

          This behavior has also been observed in some third-party
          c-client drivers, including maildir drivers. Consequently, this
          problem has even been observed in Alpine. It is important to
          understand that this is not a problem in Alpine or c-client; it
          is a problem in the third-party driver. A Alpine built without
          that third-party driver will not have this problem.

          See also the answer to Why does my IMAP client show all my files
          in my home directory?

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     __________________________________________________________________

   _7.22 Why does my IMAP client show that I have mailboxes named
   "#mhinbox", "#mh", "#shared", "#ftp", "#news", and "#public"?_

          These are IMAP namespace names. They represent other hierarchies
          in which messages may exist. These hierarchies may not
          necessarily exist on a server, but the namespace name is still
          in the namespace list in order to mark it as reserved.

          A few poorly-designed clients display all namespace names as if
          they were top-level mailboxes in a user's list of mailboxes,
          whether or not they actually exist. This is a flaw in those
          clients.

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     __________________________________________________________________

   _7.23 Why does my IMAP client show all my files in my home directory?_

          As distributed, the IMAP server is connected to your home
          directory by default. It has no way of knowing what you might
          call "mail" as opposed to "some other file"; in fact, you can
          use IMAP to access any file.

          Most clients have an option to configure your connected
          directory on the IMAP server. For example, in Alpine you can
          specify this as the "Path" in your folder-collection, e.g.

 Nickname  : Secondary Folders
 Server    : imap.example.com
 Path      : mail/
 View      :

          In this example, the user is connected to the "mail"
          subdirectory of his home directory.

          Other servers call this the "folder prefix" or similar term.

          It is possible to modify the IMAP server so that all users are
          automatically connected to some other directory, e.g. a
          subdirectory of the user's home directory. Read the file CONFIG
          for more details.

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     __________________________________________________________________

   _7.24 Why is there a long delay before I get connected to the IMAP or
   POP server, no matter what client I use?_

          There are two common occurrences of this problem:

          + You are running a system (e.g. certain versions of Linux)
            which by default attempts to connect to an "IDENT" protocol
            (port 113) server on your client. However, a firewall or NAT
            box is blocking connections to that port, so the connection
            attempt times out.
            The IDENT protocol is a well-known bad idea that does not
            deliver any real security but causes incredible problems. The
            idea is that this will give the server a record of the user
            name, or at least what some program listening on port 113 says
            is the user name. So, if somebody coming from port nnnnn on a
            system does something bad, IDENT may give you the userid of
            the bad guy.
            The problem is, IDENT is only meaningful on a timesharing
            system which has an administrator who is privileged and users
            who are not. It is of no value on a personal system which has
            no separate concept of "system administrator" vs.
            "unprivileged user".
            On either type of system, security-minded people either turn
            IDENT off or replace it with an IDENT server that lies. Among
            other things, IDENT gives spammers the ability to harvest
            email addresses from anyone who connects to a web page.
            This problem has been showing up quite frequently on systems
            which use xinetd instead of inetd. Look for files named
            /etc/xinetd.conf, /etc/xinetd.d/imapd, /etc/inetd.d/ipop2d,
            and /etc/xinetd.d/ipop3d. In those files, look for lines
            containing "USERID", e.g.
 log_on_success += USERID

            Hunt down such lines, and delete them ruthlessly from all
            files in which they occur. Don't be shy about it.
          + The DNS is taking a long time to do a reverse DNS (PTR record)
            lookup of the IP address of your client. This is a problem in
            your DNS, which either you or you ISP need to resolve.
            Ideally, the DNS should return the client's name; but if it
            can't it should at least return an error quickly.

          As you may have noticed, neither of these are actual problems in
          the IMAP or POP servers; they are configuration issues with
          either your system or your network infrastructure. If this is
          all new to you, run (don't walk) to the nearest technical
          bookstore and get yourself a good pedagogical text on system
          administration for the type of system you are running.

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     __________________________________________________________________

   _7.25 Why is there a long delay in Alpine or any other c-client based
   application call before I get connected to the IMAP server? The hang
   seems to be in the c-client mail_open() call. I don't have this problem
   with any other IMAP client. There is no delay connecting to a POP3 or
   NNTP server with mail_open()._

          By default, the c-client library attempts to make a connection
          through rsh (and ssh, if you enable that). If the command:

 rsh imapserver exec /etc/rimapd


          (or ssh if that is enabled) returns with a "* PREAUTH" response,
          it will use the resulting rsh session as the IMAP session and
          not require an authentication step on the server.

          Unfortunately, rsh has a design error that treats "TCP
          connection refused" as "temporary failure, try again"; it
          expects the "rsh not allowed" case to be implemented as a
          successful connection followed by an error message and close the
          connection.

          It must be emphasized that this is a bug in rsh. It is _not_ a
          bug in the IMAP toolkit.

          The use of rsh can be disabled in any the following ways:

          + You can disable it for this particular session by either:
               o setting an explicit port number in the mailbox name, e.g.
 {imapserver.foo.com:143}INBOX

               o using SSL (the /ssl switch)
          + You can disable rsh globally by setting the rsh timeout value
            to 0 with the call:
 mail_parameters (NIL,SET_RSHTIMEOUT,0);

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     __________________________________________________________________

   _7.26 Why does a message sometimes get split into two or more messages
   on my SUN system?_

          This is caused by an interaction of two independent design
          problems in SUN mail software. The first problem is that the
          "forward message" option in SUN's _mail tool_ program includes
          the internal "From " header line in the text that it forwarded.
          This internal header line is specific to traditional UNIX
          mailbox files and is not suitable for use in forwarded messages.

          The second problem is that the mail delivery agent assumes that
          mail reading programs will not use the traditional UNIX mailbox
          format but instead an incompatible variant that depends upon a
          _Content-Length:_ message header. Content-Length is widely
          recognized to have been a terrible mistake, and is no longer
          recommended for use in mail (it is used in other facilities that
          use MIME).

          One symptom of the problem is that under certain circumstances,
          a message may get broken up into several messages. I'm also
          aware of security bugs caused by programs that foolishly trust
          "Content-Length:" headers with evil values.

          To fix the mailer on your system, edit your sendmail.cf to
          change the _Mlocal_ line to have the _-E_ flag. A typical entry
          will lool like:

 Mlocal,        P=/usr/lib/mail.local, F=flsSDFMmnPE, S=10, R=20,
                A=mail.local -d $u

          This fix will also work around the problem with mail tool,
          because it will insert a ">" before the internal header line to
          prevent it from being interpreted by mail reading software as an
          internal header line.

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     __________________________________________________________________

   _7.27 Why did my POP or IMAP session suddenly disconnect? The syslog
   has the message:_
 Autologout user=<...my user name...> host=<...my client system...>


          This is a problem in your client.

          In the case of IMAP, it failed to communicate with the IMAP
          server for over 30 minutes; in the case of POP, it failed to
          communicate with the POP server for over 10 minutes.

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     __________________________________________________________________

   _7.28 What does the UNIX error message:_ TLS/SSL failure: myserver: SSL
   negotiation failed _mean?_
   _7.29 What does the PC error message:_ TLS/SSL failure: myserver:
   Unexpected TCP input disconnect _mean?_

          This usually means that an attempt to negotiate TLS encryption
          via the STARTTLS command failed, because the server advertises
          STARTTLS functionality, but doesn't actually have it (e.g.
          because no certificates are installed).

          Use the /notls option in the mailbox name to disable TLS
          negotiation.

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     __________________________________________________________________

   _7.30 What does the error message:_ TLS/SSL failure: myserver: Server
   name does not match certificate _mean?_

          An SSL or TLS session encryption failed because the server name
          in the server's certificate does not match the name that you
          gave it. This could indicate that the server is not really the
          system you think that it is, but can be also be called if you
          gave a nickname for the server or name that was not
          fully-qualified. You must use the fully-qualified domain name
          for the server in order to validate its certificate

          Use the /novalidate-cert option in the mailbox name to disable
          validation of the certificate.

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     __________________________________________________________________

   _7.31 What does the UNIX error message:_ TLS/SSL failure: myserver:
   self-signed certificate _mean?_
   _7.32 What does the PC error message:_ TLS/SSL failure: myserver:
   Self-signed certificate or untrusted authority _mean?_

          An SSL or TLS session encryption failed because your server's
          certificate is "self-signed"; that is, it is not signed by any
          Certificate Authority (CA) and thus can not be validated. A
          CA-signed certificate costs money, and some smaller sites either
          don't want to pay for it or haven't gotten one yet. The bad part
          about this is that this means there is no guarantee that the
          server is really the system you think that it is.

          Use the /novalidate-cert option in the mailbox name to disable
          validation of the certificate.

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     __________________________________________________________________

   _7.33 What does the UNIX error message:_ TLS/SSL failure: myserver:
   unable to get local issuer certificate _mean?_

          An SSL or TLS session encryption failed because your system does
          not have the Certificate Authority (CA) certificates installed
          on OpenSSL's certificates directory. On most systems, this
          directory is /usr/local/ssl/certs). As a result, it is not
          possible to validate the server's certificate.

          If CA certificates are properly installed, you should see
          factory.pem and about a dozen other .pem names such as
          thawteCb.pem.

          As a workaround, you can use the /novalidate-cert option in the
          mailbox name to disable validation of the certificate; however,
          note that you are then vulnerable to various security attacks by
          bad guys.

          The correct fix is to copy all the files from the certs/
          directory in the OpenSSL distribution to the
          /usr/local/ssl/certs (or whatever) directory. Note that you need
          to do this after building OpenSSL, because the OpenSSL build
          creates a number of needed symbolic links. For some bizarre
          reason, the OpenSSL "make install" doesn't do this for you, so
          you must do it manually.

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     __________________________________________________________________

   _7.34 Why does reading certain messages hang when using Netscape? It
   works fine with Alpine!_

          There are two possible causes.

          Check the mail syslog. If you see the message "Killed (lost
          mailbox lock)" for the impacted user(s), read the FAQ entry
          regarding that message.

          Check the affected mailbox to see if there are embedded NUL
          characters in the message. NULs in message texts are a technical
          violation of both the message format and IMAP specifications.
          Most clients don't care, but apparently Netscape does.

          You can work around this by rebuilding imapd with the
          _NETSCAPE_BRAIN_DAMAGE_ option set (see src/imapd/Makefile); this
          will cause imapd to convert all NULs to 0x80 characters. A
          better solution is to enable the feature in your MTA to
          MIME-convert messages with binary content. See the documentation
          for your MTA for how to do this.

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     __________________________________________________________________

   _7.35 Why does Netscape say that there's a problem with the IMAP server
   and that I should "Contact your mail server administrator."?_

          Certain versions of Netscape do this when you click the Manage
          Mail button, which uses an undocumented feature of Netscape's
          proprietary IMAP server.

          You can work around this by rebuilding imapd with the
          _NETSCAPE_BRAIN_DAMAGE_ option set (see src/imapd/Makefile) to a
          URL that points either to an alternative IMAP client (e.g.
          Alpine) or perhaps to a homebrew mail account management page.

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     __________________________________________________________________

   _7.36 Why is one user creating huge numbers of IMAP or POP server
   sessions?_

          The user is probably using Outlook Express, Eudora, or a similar
          program. See the answer to the Help! My load average is soaring
          and I see hundreds of POP and IMAP servers, many logged in as
          the same user! question.

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     __________________________________________________________________

   _7.37 Why don't I get any new mail notifications from Outlook Express
   or Outlook after a while?_

          This is a known bug in Outlook Express. Microsoft is aware of
          the problem and its cause. They have informed us that they do
          not have any plans to fix it at the present time.

          The problem is also reported in Outlook 2000, but not verified.

          Outlook Express uses the IMAP IDLE command to avoid having to
          "ping" the server every few minutes for new mail. Unfortunately,
          Outlook Express overlooks the part in the IDLE specification
          which requires that a client terminate and restart the IDLE
          before the IMAP 30 minute inactivity autologout timer triggers.

          When this happens, Outlook Express displays "Not connected" at
          the bottom of the window. Since it's no longer connected to the
          IMAP server, it isn't going to notice any new mail.

          As soon as the user does anything that would cause an IMAP
          operation, Outlook Express will reconnect and new mail will flow
          again. If the user does something that causes an IMAP operation
          at least every 29 minutes, the problem won't happen.

          Modern versions of imapd attempt to work around the problem by
          automatically reporting fake new mail after 29 minutes. This
          causes Outlook Express to exit the IDLE state; as soon as this
          happens imapd revokes the fake new mail. As long as this
          behavior isn't known to cause problems with other clients, this
          workaround will remain in imapd.

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   _7.38 Why don't I get any new mail notifications from Entourage?_

          This is a known bug in Entourage.

          You built an older version of imapd with the
          _MICROSOFT_BRAIN_DAMAGE_ option set, in order to disable support
          for the IDLE command. However, Entourage won't get new mail
          unless IDLE command support exists.

          Note: the MICROSOFT_BRAIN_DAMAGE option no longer exists in
          modern versions, as the Outlook Express problem which it
          attempted to solve has been worked around in another way.

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   _7.39 Why doesn't Entourage work at all?_

          It's hard to know. Entourage breaks almost every rule in the
          book for IMAP. It is highly instructive to do a packet trace on
          Entourage, as an example of how _not_ to use IMAP. It does
          things like STATUS (MESSAGES) on the currently selected mailbox
          and re-fetching the same static data over and over again.

          It seems that every time we understand what it is doing wrong in
          Entourage and come up with a workaround, we learn about
          something else that's broken.

          Try building imapd with the _ENTOURAGE_BRAIN_DAMAGE_ option set,
          in order to disable the diagnostic that occurs when doing STATUS
          on the currently selected mailbox.

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   _7.40 Why doesn't Netscape Notify (NSNOTIFY.EXE) work at all?_

          This is a bug in NSNOTIFY; it doesn't handle unsolicited data
          from the server correctly.

          Fortunately, there is no reason to use this program with IMAP;
          NSNOTIFY is a polling program to let you know when new mail has
          appeared in your maildrop. This is necessary with POP; but since
          IMAP dynamically announces new mail in the session you're better
          off (and will actually cause less load on the server!) keeping
          your mail reading program's IMAP session open and let IMAP do
          the notifying for you.

          Consequently, the recommended fix for the NSNOTIFY problem is to
          delete the NSNOTIFY binary.

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   _7.41 Why can't I connect via SSL to Eudora? It says the connection has
   been broken, and in the server syslogs I see "Command stream end of
   file"._

          There is a report that you can fix the problem by going into
          Eudora's advanced network configuration menu and increasing the
          network buffer size to 8192.

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   _7.42 Sheesh. Aren't there any good IMAP clients out there?_

          Yes!

          Alpine is a _wonderful_ client. It's fast, it uses IMAP well,
          and it generates text mail (life is too short to waste on HTML
          mail). Also, there are some really wonderful things in progress
          in the Alpine world.

          There are some good GUI clients out there, mostly from smaller
          vendors. Without naming names, look for the vendors who are
          active in the IMAP protocol development community, and their
          products.

          Netscape, Eudora, and Outlook _can_ be configured with enough
          effort to be good citizens and work well for users, _but_ they
          can also be badly misconfigured, and often the misconfiguration
          is the default.

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   _7.43 But wait! PC Alpine (or other PC program build with c-client)
   crashes with the message_ incomplete SecBuffer exceeds maximum buffer
   size _when I use SSL connections. This is a bug in c-client, right?_

          It's a bug in the Microsoft SChannel.DLL, which implements SSL.
          Microsoft admits it (albeit with an unstatement: "it's not fully
          RFC compliant"). The problem is that SChannel indicates that the
          maximum SSL packet data size is 5 bytes smaller than the actual
          maximum. Thus, any IMAP server which transmits a maximum sized
          SSL packet will not work with PC Alpine or any other program
          which uses SChannel.

          It can take a while for the problem to show up. The client has
          to do something that causes at least 16K of contiguous data.
          Many clients do partial fetching, which tends to reduce the
          number of cases where this can happen. However, _all_ software
          which uses SChannel to support SSL is affected by this bug.

          This problem does not affect UNIX code, since OpenSSL is used on
          UNIX.

          This problem most recently showed up with the CommunigatePro
          IMAP server. They have an update which trims down their maximum
          contiguous data to less than 16K, in order to work around the
          problem.

          This problem has also shown up with the Exchange IMAP server
          with UNIX clients (including Alpine built with an older version
          of c-client) which sends full-sized 16K SSL packets. Modern
          c-client works around the problem by trimming down its maximum
          outgoing SSL packet size to 8K.

          Microsoft has developed a hotfix for this bug. Look up MSKB
          article number 300562. Contrary to the article text which
          implies that this is a Alpine issue, this bug also affect
          Microsoft Exchange server with *any* UNIX based client that
          transmits full-sized SSL payloads.

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   _7.44 My qpopper users keep on getting the DON'T DELETE THIS MESSAGE --
   FOLDER INTERNAL DATA if they also use Alpine or IMAP. How can I fix
   this?_

          This is an incompatibility between qpopper and the c-client
          library used by Alpine, imapd, and ipop[23]d.

          Assuming that you want to continue using qpopper, look into
          qpopper's _--enable-uw-kludge-flag_ configuration flag, which is
          documented as "check for and hide UW 'Folder Internal Data'
          messages".

          The other alternative is to switch from qpopper to ipop3d.

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   _7.45 Help! I installed the servers but I can't connect to them from my
   client!_

          Review the installation instructions carefully. Make sure that
          you have not skipped any of the steps. Make sure that you have
          made the correct entries in the configuration files; pay careful
          attention to the exact spelling of the service names and the
          path names. Make sure as well that you have properly restarted
          inetd.

          If you have a system with Yellow Pages/NIS such as Solaris, have
          you updated the service names there as well as in /etc/services?

          If you have a system with TCP wrappers, have you properly
          updated the TCP wrapper files (e.g. /etc/hosts.allow and
          /etc/hosts.deny) for the servers?

          If you have a system which uses xinetd instead of inetd, have
          you made sure that you have made the correct corresponding
          xinetd changes for those services?

          Try telneting to the server port (143 for IMAP, 110 for POP3).
          If you get a "refused" error, that probably means that you don't
          have the service set up in inetd.conf. If the connection opens
          and then closes with no message, the service is set up, but
          either the path name of the server binary in inetd.conf is wrong
          or your TCP wrappers are configured to deny access.

          If you don't know how to make the corresponding changes to these
          files, seek the help of a local expert for your system.

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   _7.46 Why do I get the message_ Can not authenticate to SMTP server:
   421 SMTP connection went away! _and why did this happen? There was also
   something about_ SECURITY PROBLEM: insecure server advertised
   AUTH=PLAIN

          Some versions of qmail, including that running on
          mail.smtp.yahoo.com, disconnect the SMTP session if you fail to
          authenticate prior to attempting to transmit mail. An attempt to
          authenticate was made, but it failed because the server had
          already disconnected.

          To work around this, you need to specify /user=... in the host
          name specification.

          The SECURITY PROBLEM came about because the server advertised
          the AUTH=PLAIN SASL authentication mechanism outside of a
          TLS-encrypted session, in violation of RFC 4616. This message is
          just a warning, and in fact occurred after the server had
          disconnected.

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   _7.47 Why do I get the message_ SMTP Authentication cancelled _and why
   did this happen? There was also something about_ SECURITY PROBLEM:
   insecure server advertised AUTH=PLAIN

          This is a bug in the SMTP server.

          Some versions of qmail, including that running on
          mail.smtp.yahoo.com, have a bug in their implementation of SASL
          in their SMTP server, which renders it non-compliant with the
          standard.

          If the client does not provide an initial response in the
          command line for an authentication mechanism whose profile does
          not have an initial challenge, qmail issues a bogus response:

 334 ok, go on

          The problem is the "ok, go on". This violates RFC 4954's
          requirement that the text part in a 334 response be a BASE64
          encoded string; in other words, it is a protocol syntax error.

          In the case of AUTH=PLAIN, RFC 4422 (page 7) requires that the
          encoded string have no data. In other words, the appropriate
          standards-compliant server response is "334" followed by a SPACE
          and a CRLF.

          The SECURITY PROBLEM came about because the server advertised
          the AUTH=PLAIN SASL authentication mechanism outside of a
          TLS-encrypted session, in violation of RFC 4616. This message is
          just a warning, and is not related the "Authentication
          cancelled" problem.

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   _7.48 Why do I get the message_ Invalid base64 string _when I try to
   authenticate to a Cyrus server?_

          This slightly misleading message is the way that a Cyrus server
          indicates that an authentication exchange was cancelled. It is
          not indicative of a bug or protocol violation.

          The most common reason that this happens is if the Cyrus server
          offers Kerberos authentication, c-client is built with Kerberos
          support, but your client system is not within the Kerberos
          realm. In this case, the client code will try to authenticate
          via Kerberos, fail to get the Kerberos credentials, cancel the
          authentication attempt, and try the next available
          authentication technology.

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8. Where to Go For Additional Information
     __________________________________________________________________

   _8.1 Where can I go to ask questions?_
   _8.2 I have some ideas for enhancements to IMAP. Where should I go?_

          If you have questions about the IMAP protocol, or want to
          participate in discussions of future directions of the IMAP
          protocol, the appropriate mailing list is
          imap-protocol@u.washington.edu. You can subscribe to this list
          via imap-protocol-request@u.washington.edu

          You must be a subscriber to post to this list. As an
          alternative, you can use the _comp.mail.imap_ newsgroup.

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   _8.3 Where can I read more about IMAP and other email protocols?_

          We recommend _Internet Email Protocols: A Developer's Guide_, by
          Kevin Johnson, published by Addison Wesley, ISBN 0-201-43288-9.

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   _8.4 Where can I find out more about setting up and administering an
   IMAP server?_

          We recommend _Managing IMAP_, by Dianna Mullet & Kevin Mullet,
          published by O'Reilly, ISBN 0-596-00012-X.

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   Last Updated: 5 May 2010